New member

[Lungo]

Hi all,

just taken ownership of an Audi Q7 on the 1/3/18.

loving the car but taken in for a health care at Audi centre  2 days ago and found out car oil bush on passenger side leaking and a few other things too 😥😥

Having a lot of minor issues with this car and where I purchase from. 

[Steve Q]

Welcome to the forum, you'll find the members on here are a friendly and helpful bunch :) the Q7 is a lovely car, what age and engine is it? 

Cheers

Steve

[Lungo]

Hi Steve and thanks for welcome.

58 plate 4.2L 👍👍

[Steve Q]

12 hours ago, Lungo said:

Hi Steve and thanks for welcome.

58 plate 4.2L 👍👍

You're welcome :) 

Very nice :) 

[Joe Cott]

hey Karlung

welcome to the clan; sounds like a hell of a car once you have sorted the niggles

happy motoring.

[Lungo]

Thanks Joe,

I have a few questions if you all don’t mind and please bear with me as  this car I have is 10 years old, but my first Audi and I only purchased beginning of this month.

1) how easy is it to upgrade the mmi software? I am assuming it’s just a case of getting the upgrade software and letting it run? I did ask Audi  when I took her in for a health check and they said no upgrade unless I have faults with anything? The reason for this is I like to have the battery indicator level to ensure the battery is healthy.

2) also asked about the keys registered to the vehicle, I have 2 remotes but no backup key given to me and in the manual after taking the vehicle I read that I need to unregister the key that is missing. Asked about this and they also told me that you should only have 2 keys and nothing is registered on Audi. This was told to me without him looking at the screen to even check. Is that also right?

3) as this car is 10 years old and has 53k I also asked about the different between long life service and normal service as I will only be doing approx 10k a year and as the vehicle has had 3 Audi services and then last 2 were ex Audi, he said that I need to bring back to Audi for a full service to get the service book back to Audi recommend service history?? What the hell is that about? I only asked what the difference was between the two services and whether I need to stick to long life service or not.

4) after my first and hopefully my last visit to this Audi centre I am looking for a decent garage in the Manchester area to take my Audi to now to repair the leaking oil bush and hopefully I will sort out the mmi so I can check the battery level indicator instead of relying on Audi telling me that the battery is on its way out due to not starting up straight away (£400)!!

That £400 and the rest of the ‘we recommend to change’ charges could go to another Armani suit just to wear when I have to go to Audi centre again.lol

dont get me wrong, I know it’s expensive to maintain an Audi (I have had luxury cars previously) but it’s the attitude they were showing me that put me off.

Hope someone here can help me.

regards

[Steve Q]

Right, 

Question 2. You should have 2 remote keys and an emergency key which is a plastic strip with the key part on the end. If that makes sense? Usually this was kept in the glovebox but owners would remove them as theives cottoned onto the fact this emergency key was in the glovebox.

I can't say I've ever heard of deregistering a key but I suspect ordering a new one would bit be cheap. If you do want a new one then this needs sourcing from Audi. 

Question 3. Audi will have on record all work that has been carried out on your car over the last 10 years and this will include servicing, MOT, warranty and recall work. You should be able to go into any Audi main dealer to get this information. They can also tell you what serve plan the car was on, ie long life or not. You may also be able to ting out to get all this info but I think owners have found it hit and miss as staff aren't always willing to divulge information over the phone due to confidentiality and data protection act etc. 

I would like to think that as it's been serviced at an independent garage for the last 2 services then there should be paperwork to back this up? 

You are right in saying that there are 2 types of audi service plan and normally the car will stay on the plan it was assigned when new regardless of the miles you cover. Most VAG cars are on long life servicing now. I would like to think that this info is on.the paperwork for the last service and in failing that I'd ring the garage to confirm which servicing schedule it's on. 

Question 4. If you are still.on.the orginal battery and the car being 10 years old then I'd say it will be due for replacement soon. The average life expectancy of a battery is 5-7 years. You could always take it to halfords for them to check the battery as they can test it. Also I believe the battery us under the passenger seat, but don't quote me on that. 

Hope I've helped :) 

Cheers

Steve

[Lungo]

Thanks Steve.

yes the key part is in the owners manual concerning deregistering and it’s the emergency key that’s missing. I have the 2 key remotes and both operate the car.

i have since contacted Audi uk with vin number and  they say that the details are on the system for the 3 services but of course none for the last 2 and when asked for paperwork at the time of purchase the company said they have it, just not at hand and will send to me. (Guess that’s my fault but asked before hand about the service and they said yes full service). Maybe they were right in saying get a full service at Audi for peace of mind?? 

the battery is under the passenger seat and I will need to look at it to see if old or newish, think I have a tester somewhere..

 

[Steve Q]

The question is then, whether or not you want to order a new emergency key. But I have to say in 16 years of my family owning my a6 (my dad, then me) we have never used the emergency key. 

When you contacted Audi did they tell you whether or not it had had long life services? Normally the service plan goes: minor, major and so on. 

That's a result if you have a battery tester :) that may save you a few quid :) 

Cheers

Steve

[Lungo]

Thanks for your help Steve,

its the case of someone else being able to get into my car, maybe thinking too much.

The service book all say long life service. I have decide to take to another garage for services etc.

Tried to test battery with a load but coming up with error as something is getting a feed.

went to Halfords and they had the same problem too.

battery voltage is 12.5 reading.

[Steve Q]

Long life is 20k or 2 years if memery serves me well. But obviously you can have it done sooner. 

Hmm, does the handbook say whether or not not 12.5 is a good voltage? 

[Lungo]

Yes that’s correct on the long life but I think the battery is on it’s way out. Believe it should be closer to 13 volts and when car is started should jump but not lower than 10.5 then stabilise at 14 volts ish.