Stone Chip & Paint Bubble - Bought last week

[nhenson22]

Hi all,

Just picked up my A6 Avant last week, Just over 1.5 years old and 17k miles on the clock. Direct from Audi through the Approved Used scheme.
Did not pick up this chip at the time and been a busy week since then. Now I have spotted it I am quite concerned as there is also a paint bubble next to the chip indicating rust underneath.
My initial thoughts are that it can't have happened since I picked the car up, I've not driven it much yet, and rust would not form that quickly, especially in the dry weather we have had here in the last week (correct me if I am wrong).

I have sent a picture of this to the dealer and am waiting a reply. Looking for opinions on whether you think this should be something that the dealer should have sorted (and still should) or whether I am now on my own to correct it?


Thanks 

[Steve Q]

Welcome to the forum, you'll find the members on here are a friendly and helpful bunch :) 

Id say that Audi should have sorted the syonechop/rust before the sale. I've had a similar issue on one of my other cars (not my a6) and it is being covered under warranty as the paint defect could only have happened at the factory. 

Please keep us posted on how you get on. Hopefully Audi will sort this for you :)

Cheers

Steve

[WPAWS]

2 hours ago, nhenson22 said:

Approved Used scheme

This should not have slipped though inspection for an approved Audi car hope they sort this and not try to blag it was not there when you brought the car, good luck 

[nhenson22]

1 minute ago, Paul A6 said:

This should not have slipped though inspection for an approved Audi car hope they sort this and not try to blag it was not there when you brought the car, good luck 

I feel like an idiot for it slipping through my inspection before I drove it away. I honestly don't remember seeing anything.
It couldn't have chipped on the way home 7 days ago and bubbled in that space of time could it?

[WPAWS]

it may not have been visible before it may be just a poor repair job done via you buying the car even a stone chip wont rust or blister that fast inside 7 days i would say

[Magnet]

Hello our new member from Torquay.

I am not sure on what panel this defect is, but I am guessing the lower part of a door, but to me, the depth of the chipped area suggests this panel has been repainted.

It has become increasingly rare for main dealers to retain their own body shops, and more often than not, paintwork is subcontracted out to local paint shops. 

If this car was mine, I would be taking it to a well established body shop (not too near the dealer) and asking them for advice on how best to correct this (I don't think this is rust, but a localised associated low paint adhesion defect) and asking them to measure the paint thickness on this and surrounding panels, to establish the extent of repainting. There is a simple rest-on-paintwork 'gauge' which measures the current thickness in relation to the manufacturer's original thickness.

Armed with this independent information, you can then return to the dealer as soon as possible and discuss the findings of the specialist body shop.

Perhaps you could let us know  how you get on.

Kind regards,

Gareth.

p.s. To Steve and Paul - it appears that recent new members are either not recording their names, or if they are, the name is not being shown.

 

[nhenson22]

15 hours ago, Magnet said:

Hello our new member from Torquay.

I am not sure on what panel this defect is, but I am guessing the lower part of a door, but to me, the depth of the chipped area suggests this panel has been repainted.

It has become increasingly rare for main dealers to retain their own body shops, and more often than not, paintwork is subcontracted out to local paint shops. 

If this car was mine, I would be taking it to a well established body shop (not too near the dealer) and asking them for advice on how best to correct this (I don't think this is rust, but a localised associated low paint adhesion defect) and asking them to measure the paint thickness on this and surrounding panels, to establish the extent of repainting. There is a simple rest-on-paintwork 'gauge' which measures the current thickness in relation to the manufacturer's original thickness.

Armed with this independent information, you can then return to the dealer as soon as possible and discuss the findings of the specialist body shop.

Perhaps you could let us know  how you get on.

Kind regards,

Gareth.

p.s. To Steve and Paul - it appears that recent new members are either not recording their names, or if they are, the name is not being shown.

 

Hi Gareth,

Thanks for the reply. My name is Nick, can't see anywhere under profile settings where you enter this.

Anyway, I dropped into a local body shop today (no where near the dealer, I am 100 miles away from them).
He confirmed a few things for me. Nothing has been resprayed as far as he can see, he checked and compared all of the door panels.
He thinks it will have been a stone chip and also thinks the bubble has been there for some time as it is quite hard to the touch. To repair it properly, will involve spraying both door panels, circa £400. Or just flick the bubbled paint off, check no lasting damage underneath and touch it up.

Meanwhile I have spoken to Audi today and provided them with the info I got. It is being checked with the 'used car manager' and they are getting back to me.
Will keep you posted.

Nick

[Trevor]

The problem of registration without a name has now been resolved...

Admin

[nhenson22]

After numerous emails and phone calls, Audi have agreed to carry out the repair. They are insisting it is done with their contracted body shop so they can be assured the job is done well. This is a bit of a pain as they are 127 miles away, but they won't budge on this part, at least they are doing it!

 

[WPAWS]

it`s a temp pain in the butt m8 but least its not costing you more then fuel money and not having your car for a week or so