ODOMETER reading changed

[Willtom]

Took my 2010 Audi d4 4.2 TDI for service at an Independent garage yesterday.It went in with 49900 miles on the clock and now it has 99900 miles on the clock. They tell me it is some bug or something and that it happens on my model of car and I will have to take it to Audi. They plugged their computer into it again today but their software wasn’t up to 17 which they needed to look at Car ECU. Clearly I know nothing about any of this and what is going on. Has anyone any knowledge of this happening before.

Many thanks in anticipation.

[niedzial1983]

How long do you have the car ? Was it always so low miles ? 

[Willtom]

I have had the car two years and it has been on Audi dealership diagnostics as well as this particular diagnostics when they replaced front and rear brakes.

I understand that you might think at some point it has been clocked and we have reverted back to some default. You might be correct, I don’t know, but the MOT and Audi service history all tallies. It is an exceptional car in mint condition but then it is high quality to start, seats, interior and bodywork mint, engine perfect in everyway.

Who knows, loads of crooks out there.

[niedzial1983]

Whats the reg ? I can check mot history 

[Willtom]

Already done and perfect thanks. I have every MOT and Audi main dealer service history from new. This is a question about how the mileage had moved from 49k to 99k following a service from an independent garage. The actual mileage and hours the car has been driven will be stored on the car, it is simply why has this happened.The hours will also determine mileage with a known formulae. My question remains in that has anyone out there experienced the same issue with  their Audi.

[Magnet]

Hello Stephen,

Simple things first. Do you have an original service book for the car? If so, that ( and the MOT history from 2006) should substantiate the mileage -or not. We hope the 'or not' doesn't apply! 

If you don't have a service book:- Is it possible it's a one owner vehicle prior to you? If so, contact Audi dealers in the area of the first/previous owner and ask them to check their database (if information is still held). Of course, this information may be available on a 'national' Audi database anyway - but someone more up on this should be able to confirm or refute this with your age car. 

If the car still has its original reg. no. then simply google the region of first registration and check with Audi dealers there. 

Sorry to ramble, but the object of your searches shoukd be to substantiate (with evidence) that the mileage is correct or not. 

Then resetting it? Obviously try an Audi dealer (armed with print outs of your evidence ) and enquire there. I cannot see why it shouldn't be possible to revert to its previous mileage (if you have proof it's correct) .

No success with that? There used to be companies providing a service in so called 'mileage correction' . Worth a google if all else fails. 

[Willtom]

Hi,

Thank you for your response. 

The history is all perfect with full Audi Service and every MOT. It must have been on the main dealer diagnostics many times  before with out issue. Everything with paperwork matches in every way.

I have driven it and owned it for the best part of 2 years with a steady increase in mileage from 37k to this 49k shown on the Odometer. This garage has the car for oil and filters change and when driving home I noticed the new mileage at 99500! TBH the garage really doesn’t care about my problem and that an extra 50k on the odometer seems to be just one of those things. He says for me to “just take it to Audi”.

The garage however also tells me this is common fault and bug with Audi but I cannot find out. Yesterday he plugged in his computer again because I am told by someone who definately knows about car computers that the true mileage and hours will always be on the main ECU despite what the actual odometer on the dash actually reads. I wanted him to tell me this information for my own piece of mind that the mileage is as my belief and supported by all the paperwork for the car that I have.  Unfortunately the garage diagnostic computer didn’t actually support the level my car needed to get at this information. He said his diagnostics went to module 15/16 and he needed 17 for this car.

The man who “definitely” knows has already told me not to worry and that he will fix and correct but my question remains. Has this happened to other Audi A8 owners and if so is it a known bug/issue/problem?

Many thanks 

Stephen

 

 

 

[Magnet]

Hello Stephen,

Thanks for the additional information, which of course is vital to how you move forward to a resolution. Things are fairly simple than. 

So to recap, you have full documented main dealer service history to support the oddometer reading prior to it going to the independent.

Armed with this, you go to your local main dealer and ask them if, and how, the odometer can be reset to display what it should read. Assuming it can be reset, then you get a quotation from them and request the independent to meet this bill, since they caused the problem. It would seem that they have had opportunity to rectify the issue, and you are now acting reasonably by arranging for someone else to correct their error at their expense. My view is that even if they will not pay, you cannot afford not to get it done, but......

I'm really confused by your concern about whether this has happened to other Audis. In my book, this should not be of concern or importance  - it has happened to your car, and that is sufficient to cause you concern. Personally, I think you are in danger of taking your eye off the ball if you go down that road. 

Audi can't do it by any chance? I guess it's Googling the 'specialists' in this field and seeing what this comes up with.

Good luck in sorting it out.

Kind regards,

Gareth.

 

[Willtom]

Hi Gareth,

Thank you for your reply and the thought you have taken and time to think about my problem. I agree with your process and therefore will take this Audi route first for the reasons you correctly mention and afterwhich whatever I will make sure the matter is corrected.

Thanks again and very much appreciated.

Kind regards

Stephen

[Magnet]

I calculate that at £3000 to £4000 per hour! - plus the cost of a trip from lovely Powys to Teesside. 

[Willtom]

Hi All,

It is sorted now, in fact just last week. I got onto Audi UK who liased with my local dealer who in turn managed to get into the computer on the car and confirm the hours completed, checked previous Audi history and records and then confirmed that my mileage was correct at the 49800

The fault was made to my car by the garage unnecessarily plugging their “off EBay” diagnostic into my cars OBP and causing a corruption. I now know this service reset can be done within the dash, no need to ever plug in.

However Audi said I require a new dash at a cost of £1800 as they can not do a reset as only one reset allowed and the garage with their “off EBay” diagnostics had already taken this reset.

Ended up with a “Pete” at £180.00 and Audi at £60.00 and the mileage put correct  in include since the corruption at 50480.

I am now happy with this and have been upfront with Audi and pleased that it was not something more in that someone had clocked the car at some point.

The car is fully spec’d and mint condition which is why I bought it in the first place. It is a joy to have such a wonderful car.

Thank you for your interest in my problem.

Never to allow anyone other than Audi to plug my car ever again. The original and cause of the problem garage showed very little interest which is extremely sad. If they pay the £240.00 that this has cost me they will have got off very lightly. In addition I had to take best part of a day to sort and about 150 miles travel.

What an ordeal!

Best wishes

Stephen