2018 Audi Q7 Gearbox issue/Hesitation

[Graystoke]

I am glad to confirm that the software updates do seem to have fixed all the issues I was experiencing. The car now feels much more alive and responsive to the throttle and is now a pleasure to drive. Too bad it's taken 18 months into a 3 year lease to get it sorted but I must admit that I am now happy with the way the car drives.

[SpongySpyman]

I’ve had the latest software updates applied to my Q7, but they’ve not fixed the hesitation. The Head of Business of my Audi dealer came out to test drive the car last week and agreed that it was more severe than the usual hesitation that is a “characteristic” of the vehicle. All credit to him, he has accepted my rejection of the car. It’s a huge shame, because I find almost every other aspect of the car is fantastic, but I can’t keep a car that leaves me stranded in the middle of roundabouts and junctions...

[Magnet]

Hello Simon,

I’m sorry to hear of your discontent with this, and your understandable formal rejection of it. 

Although this procedure has been mentioned as an option previously, I just wonder how it actually works out in practice. Apart from the obvious inconvenience, will it be reasonable to expect that the owner will be out of pocket to some extent, via. expenditure which cannot be fully recouped for example. Will there be any form of goodwill compensation, and what will happen in a situation where a vehicle (subsequently sold?) was put in part exchange? 

I just wondered whether your experience from here on in may be helpful to others who may find themselves in the same situation, and whether you would be prepared to share the principles of them with the forum. 

Many thanks and kind regards,

Gareth. 

[SpongySpyman]

Happy to provide whatever info I can. 
 

After giving Audi multiple attempts to fix the issue (they’re only legally entitled to one attempt) I informed the dealer in writing that the car was not of acceptable quality and I was rejecting it. 
 

The Head of Business at the dealer contacted me and explained that he believed the hesitation was a “characteristic” of the Q7 and that they were unlikely to accept the rejection. He offered to come to my house and drive the car himself, as he has a Q7 and wanted to compare. After driving just a couple of miles he agreed that the hesitation was a lot worse than he was expecting and that the car was not of acceptable quality. Other people trying a rejection may not be so lucky and may have to get an independent inspection of their car.

The dealer has now submitted the rejection details to the manufacturer, who also have to agree to the rejection. He had already spoken with the relevant department before driving the car and they had agreed that they would support his decision. He is therefore confident that Audi will accept the rejection. Again, others may be given more hoops to jump through at this stage.

The next step is for the dealer to buy the car back at the purchase price, less “reasonable” usage. The car is still in perfect condition, so this will be based purely on the mileage I’ve driven. I’m currently waiting for their offer, so I don’t know yet what their idea of a “reasonable” pence per mile figure is. I’m expecting to have to dispute it.

Once a buy back price is agreed Audi will collect the car and refund me.

The whole process from start to finish should take no more than 28 days. 

I think I’ve been very lucky to have had an honest, understanding, well connected with the Audi group, Head of Business to deal with. I’m sure very few rejections are accepted this easily.

I should note that my car was paid for outright, so I don’t know how the process works if you’re on a PCP or other finance. I suspect you would have to first contact the finance company rather than the dealer, as the finance company own the car.

[HarrisEmiliou]

https://www.youtube.com/watch?v=aGVl5Ze70bE

 

did someone try this ?

[Marton]

Hi Everybody,

I am wondering if you got anywhere with Audi regarding the issues.

I have a Q7, 69 reg, bought it from the dealership from new. We are having several issues with the car including the throttle lag, engine missfire, noisy rear differential... We have complained to the dealership and they 'cannot replicate the issues', they said all of them just 'comfort issues' and not willing to do anything. Have you found a solution to your issues? Or did you get any help from Audi at all?

Cheers, Marton

[Steve Q]

5 hours ago, Marton said:

Hi Everybody,

I am wondering if you got anywhere with Audi regarding the issues.

I have a Q7, 69 reg, bought it from the dealership from new. We are having several issues with the car including the throttle lag, engine missfire, noisy rear differential... We have complained to the dealership and they 'cannot replicate the issues', they said all of them just 'comfort issues' and not willing to do anything. Have you found a solution to your issues? Or did you get any help from Audi at all?

Cheers, Marton

Sorry you're experiencing these issues. If you bought it on finance you could contact them to explain the issues and say it's not fit for purpose and you want to return it. See what they say. I'm sure when they speak to Audi something will be done then! 

[Stevey Y]

10 minutes ago, Steve Q said:

Sorry you're experiencing these issues. If you bought it on finance you could contact them to explain the issues and say it's not fit for purpose and you want to return it. See what they say. I'm sure when they speak to Audi something will be done then! 

Hi they don't care just like all the other manufacturers they think if they hold out for long enough you will be forced to buy a Hybrid or all electric car and believe me the problems with these in future have yet to be fully exposed, I cite the case of GM during the sixties in the U.S. where they sold a range of station wagons that combusted when struck in the back right tail light, they knew of the problem but it was cheaper to pay compensation to the barbecued owners than recall thousands of units and fix the problem, when they were getting hung in court fifteen years later they claimed to have used the law of diversity as not everyone would have a rear collision.

Steve.

[Steve Q]

3 hours ago, Stevey Y said:

Hi they don't care just like all the other manufacturers they think if they hold out for long enough you will be forced to buy a Hybrid or all electric car and believe me the problems with these in future have yet to be fully exposed, I cite the case of GM during the sixties in the U.S. where they sold a range of station wagons that combusted when struck in the back right tail light, they knew of the problem but it was cheaper to pay compensation to the barbecued owners than recall thousands of units and fix the problem, when they were getting hung in court fifteen years later they claimed to have used the law of diversity as not everyone would have a rear collision.

Steve.

Ford did the same in the 70s with the pinto or similar in the US. Along with Chevrolet with the corvair in the 60s. 

[dawnn73]

I know I've not updated on here in a while. Still got the q7 still no further forward. The Motor ombusman gave the dealership the option to offer me a like for like or a reimbursement less usage but challenged them. So 4th year into my pcp car is now In garage after the multiple warning lights coming on. (electrical, suspension, air suspension, handvrake, start stop you name it it came up)

The next day all amber lights went tk red and with no warning car engine cut out (just glad I had nobody behind me or it could of been nasty) car recovered to the garage 

Took to an audi "specialist" and they were unsure what could be causing either th 48v hybrid battery, 12v smaller battery or the alternator. 

Called the dealership (which is 3 hrs away)  no empathy or any desire to help.  The response I received was you've had the car for 3½ years to which I replied "yes 3½ ice been trying for you to do something about it. Absolutely shocking customer service. It's now with the final decision with the motor ombudsman and hopefully have this death trap situation sorted once and for all .