s4 v6 tdi

[LEGO BOX]

Hi Al

i've had this car s4 (b9) 5 months now from new i have few issues if anyone car help

when engine cold it rattles like a tractor (the wife says) when i believe the oil pressure is up it goes quite. it will do this even when warm on start up

also hen the auto start/stop operates i have the same problem the engine rattles before the oil pressure bulids up.

the only way i can describe it is like the oil pump has no oil the filter dransthe oil and if fitted the hydrulic lifters lose the oil pressure.

it has been back to the dealer 2 weeks after having it they had it for a day and half and then said they couldn't fine the fault and have contacted AUDI tectnal they have said there is an issue with a few cars but don't know what causing it.

spoke to the dealer last week and they checked the system and told that there was no fix yet.

i have contacted Audi uk about it the the "brand liasion manager" replied that it was normal for them to do that?

any advice/help would be appreacited really like the car and the power

thanks

 

 

[Steve Q]

Sorry your having Ian, at least they've admitted they're aware of a fault. Have they got back to you yet? 

I suspect they'll be trying to put off dismantling the engine to be honest. 

Cheers

Steve

[LEGO BOX]

update

with the current situation i will wait for things to go back to normal befiore persuing this further 

the Brand liaison manager stated in his reply that he had looked at the data file and log  and then said that this was normal? yet the techians at my dealership spent 1.5 days trying find the fault and made the file and sent it to germany for information - when i have checked with them they say that they are waiting for germany to inform them of what do or try?

who's correct ??

me personally will go with the techian as he is the one that has been looking at it and seen and heard it

 

 

[Steve Q]

I agree, the technicians will know their stuff where as the liaison manager will just be looking at paperwork. You could always get a second opinion from another Audi dealer, ideally one from.a different franchise to that of the one you normally use. And/or a local independent Audi specialist. 

[LEGO BOX]

Hi Steve Q

thanks for that might just do that - but will need to wait until thinks are back to normal

i have been looking on the A6 and A7 forums as well and it looks like a few of the members are having the same problems with the V6 TDI - its a pitty that there wasn't a link to all the forums which could high light issues as many of the engines/ drive line and eletrics are common to all models engines have diffrent power outputs

i was thinking about making viedo of the engine and posting it - is that possiable if so how do i do it?

 

 

[Magnet]

Hello Ian,

Sorry to hear of your issue. 

If this were mine, I would be formally writing to the dealer principal and informing them of your discontent with the car. I would mention that you understand the problem has been assessed, agreed and reported on by their technicians, and the matter is now in the hands of  Audi Germany. In view of the current situation, you are obviously prepared to await the outcome of that, but should the problem escalate through continued use, you will not be prepared to accept any contributory blame. Most important bit:- if the issue is not resolved in a reasonable timescale then you intend to formally reject the car. 

Ok, you may have indicated all the above, but you would be wise to formalise it in writing. 

Kind regards, 

Gareth.

[LEGO BOX]

Hi Gareth

thanks for the advice - at the time of the orginal query (november 2019) i was advised by the dealer that as it was now logged with Audi germany then if anything broke then it was fully covered by Audi as they didn't know what was causing it.

I think that they have had enough time already to sort it 

would an email do to start with a written letter to follow be ok do you think?

regards

Ian

[Magnet]

Hello Ian,

Yes, I would think an e-mail will do to start.

Personally, I think ‘the story’, how it’s panned out, what actions have been taken, and what the proposed action plan is must be recorded in one document at this point in time. 

E-mails are fine as a record, but I would certainly be following it up in writing and sending it by Recorded Delivery. If the dealer is closed, and there isn’t anyone to accept the letter, then it should be returned to you. If it isn’t, you can assume it’s been received, but your idea of supplementing it with an e-mail, can only help your case in the longer term. 

Good luck with sorting it out.

Kind regards,

Gareth. 

[Steve Q]

45 minutes ago, LEGO BOX said:

Hi Steve Q

thanks for that might just do that - but will need to wait until thinks are back to normal

i have been looking on the A6 and A7 forums as well and it looks like a few of the members are having the same problems with the V6 TDI - its a pitty that there wasn't a link to all the forums which could high light issues as many of the engines/ drive line and eletrics are common to all models engines have diffrent power outputs

i was thinking about making viedo of the engine and posting it - is that possiable if so how do i do it?

 

 

If it's a known fault with various complaints then that's good if they're all being recorded at Audi. Regarding a video, record it and then upload it via the buttons at the bottom of the reply box. 

Cheers

Steve