Help please window related fault 🤔

[D12typ]

Morning all...a fault that’s got me stumped 🤔 
2004 a3 2.0fsi 3door
Both windows not working, regs ok, motors ok, switches ok (all confirmed with my diagnostic equipment) 
On a hot function(active test) I can operate both windows up and down with my diagnostic machine so I know they are ok. 
What’s the issue 🤷🏻‍♂️ the vehicle is in Safe mode but I don’t think that’s a contributing factor but happy to be told otherwise if that’s the case. Any help appreciated