SQ5 Panoramic Roof Rattle and 4 visits to dealer

[Rams]

Hi everyone,

My SQ5 has had a rattle in the panoramic roof for over a year now.  Its been back to the dealer 4 times now and had it lubricated etc etc.

I told the dealer many times in the past that it was a known problem with SQ5 and I believed the solution was to replace the frame which is a big expensive job which they didn't want to do.

It is now out of warranty and guess hat the solution is.  Replace the frame £2700 + cost.

They have offered to pay 75% but this leaves me with a bill of over £600 for an issue that would have been resolved in warranty if they had done as I suggested.

I've initially gone back and said that's not good enough ask the manager for a rethink and they also say if they contribute I must give them a 5 star rating which sounds a bit like blackmail to me.

Does anyone know what my rights are or had the same issue and successfully resolved?

Thanks in advance 

[Steve Q]

If it's been back whilst under warranty then you should be covered as the issue still hasn't been repaired. Might be worth you speaking to Audi customer care too. 

[Magnet]

Hello Robert, 

Just wondering:- Why ‘Model’- None yet, and ‘Year’ - N/A. The forum obviously is nor aware of how long the vehicle has now been out of warranty. Can we take it that you have retained a record of your complaint and when the vehicle was presented to the dealership? All good and necessary evidence to support Steve’s valid comments.

Kind regards,

Gareth.

[Rams]

Hi Gareth, its a 2017 model so only out of warranty earlier this year and yes I have all the paperwork from previous visits and ther attempted fixes.

[Steve Q]

Just now, Rams said:

Hi Gareth, its a 2017 model so only out of warranty earlier this year and yes I have all the paperwork from previous visits and ther attempted fixes.

I'd also argue, that by them agreeing to foot 75% of the bill, they agree with your opinion that the frame is the issue. Therefore in a way they're admitting they haven't repaired it. 

[Magnet]

Many thanks Robert. Great that you have everything documented to proceed with a claim as if under warranty. 

Well worth amending your profile to include model and year details.

Kind regards,

Gareth.