Absolutely gutted and worried!!!

[Karl280]

Finally got my Q7 today was beaming with joy got halfway home thought I’d give it a little boot and all of a sudden it slipped out a gear ripped right up then slipped back into gear making a horrible noise. When I took it for a test drive it didn’t do it now wondering what the hell is wrong with it.

absolutely gutted I’m praying it’s something minor but it’s been a long time since I’ve had an Audi so not sure any obvious ideas?

thanks guys😞

[audia4b5kev]

take it back   kev

[Karl280]

Could it be low transmission oil?

it only does it when you put your foot right down? Otherwise it glides along nicely

[Magnet]

Hello Carl,

Sorry to hear this. 
As Kev says - take it back, without further delay.

Kind regards,

Gareth. 

[Bigdave1230]

Does it display the N symbol on the dash when it does this or does it still display the correct gear and revs up without drive? If you move the gear stick over into tiptronic and use the paddles does it still do this? And the noise you mentioned is it a thud or grinding or metallic?

[Karl280]

Hi Dave yeah triptronic works perfect (paddles) doesn’t do it . Yeah it’s like it slips into neutral then thuds back into gear only when I put my foot right down 

[Karl280]

I haven’t noticed whether it displays the N symbol but it does Rev up like that.don’t really even want to try it again!!!

thanks for the reply Dave any feedback would be really great 

cheers Karl 

[Bigdave1230]

First thing I’d do is change the gearbox oil and filter. scan it using vcds too but a blocked filter might throw codes up for other components that aren’t working correctly due to poor circulation. It’s about £300-£400  but if I’m honest I’d be harassing the dealer to arrange sorting it or refunding. What millage has it done? How much service history does it have and is it specialists or Audi? 

[Karl280]

Got full service history Dave and it’s in now for gearbox and normal service as we speak. It’s just hit  100000 and it’s with Audi specialist so see what happens Monday .

dreading it but yeah having dialogue with the dealer , apparently a common cause is the blow valve on gearbox ?

let’s wait with baited breath

 

[Karl280]

It’s the valve body on gearbox!!!

so now gonna have to argue with the dealer who sold it to me , this is gonna be fun!

£1350 fitted 😡

[Stevey Y]

3 hours ago, Karl280 said:

It’s the valve body on gearbox!!!

so now gonna have to argue with the dealer who sold it to me , this is gonna be fun!

£1350 fitted 😡

Hi seek advice from your local trading standards office they will advise you to get into dialogue written or email with the dealer, as a last resort start a small claims petition [Details at local Crown Court] to recover your expenses this normally works as a CCJ won't look good on there record and will hinder their ability to work with finance companies.

Steve.

[Karl280]

Yeah cheers Steve , I’m going straight to his office I’m not gonna give him a chance to make up an excuse, to be fair to him so far I.e mmi rear washer he got it sorted immediately,but when he sees this amount I don’t think he’s gonna be as keen !!

I might be wrong will give you an update

[Stevey Y]

Hi he has basically sold you a vehicle which under the letter of the law is not fit for purpose, therefore I don't think there is room for argument, be calm and if possible without being obvious record your discussion on your phone this will stand you at a good first base if it won't go your way and gets gritty, personally I hope he just rolls over and fixes it.

It makes me sad when things like this happen as I have a customer who buys and sells cars privately  but with the better makes of vehicle even with higher milage he won't budge on the price as this allows him a margin to do any repairs that despite careful inspection may occur in the first six months of new ownership and still leave a modest profit.

Steve.

[Karl280]

Thanks Steve great advice👍
I’m getting wired up tomorrow !!😂😂

[Magnet]

Being rational, calm, but assertive is the answer here Karl. I would also e-Mail him after the discussion and clearly outline what was said/agreed/disagreed - this is equally important in my book, so that everything is recorded. 
 

Being realistic, we are all critical of selling dealers, and the faults that result as a consequence of their sales. We want to barter and buy the vehicle as cheap as we can, and deprive the seller of the margins they want, and we don’t bat an eyelid when we are successful at that principle. We buy vehicles which are ‘aged’ in relation to their realistic anticipated economical service life, yet expect them to perform as they did when near new. 

Although I don’t have any connection with the motor trade, or car sales in particular, I am realistic in terms of what these dealers acquire and sell. 
In Karl’s case, it is highly likely that the previous owner of the vehicle would have know it had issues, and of course, when he traded it in, he would have informed the receiving garage of all the faults he knew about!!  Wouldn’t he?? 
No one criticises the previous owner, but everyone criticises the unsuspecting selling dealer who acquires the property of those who are economical with the truth. 

Perhaps you would let us know how you get on Karl.

Kind regards,

Gareth. 

[Karl280]

Well said Gareth,

and as I said so far he has always been at the end of the phone when needed but he doesn’t yet know the outcome of what I know (valve body)

so we will see and I will update when resolved 🤞

thanks Karl 

[Stevey Y]

I like that turn of phrase, unsuspecting dealer, they know exactly what they are buying which is why they buy dirt cheap, the majority of what I would class as reasonably straight dealers I know would run the vehicle for a couple of weeks before selling and see what cropped up and then get it fixed, my mechanic is often tasked by the two dealers who use him to give the cars they sell a good going over and service fixing whatever comes to light.

A few years ago my missus went and bought a Alfa 156 from a rather large and palatial dealer near us the guy had put a fresh MOT on it in his own MOT bay, a couple of days later she went back complaining of a clonking on the back end his Mot man said he couldn't find anything wrong and it was probably something the car did when going over large bumps, thats when she decided to get me involved, I found the cause in five minuets, the cotton reel bushes on the rear trailing arms had more moves than a dancer at a rave, I phoned him and he stood by what his MOT man had said, plan B bought two new trailing arms and fitted them and then went down to the dealer boiler suit and grime included, then displaying the old arms with knackered bushes I asked him if he would reimburse me for the new arms, at first he refused as he said how would he know if they were from the vehicle he sold, I invited him to come outside  and have a look underneath the back which he did with the MOT tester, while I was there I mentioned the fact that I was able to appeal their MOT as fraudulent with VOSA, guess what, ten minuets later I walked out with the cash for my parts and a strong warning not to return EVER and that my wife six month warranty now no longer existed.

Steve.

[Karl280]

You got balls Steve!!

but I understand your logic, let’s see what he has to say on Wednesday, I’m giving him the benefit of the doubt ! This is the murky world of second hand cars unfortunately and I’m a realist , I know you take your life in your hands and to be fair I have been lucky.

im 46 been buying them since I was 17 and come out on top with a reasonable car most of the time with pure luck !!

 

 

[Magnet]

Hello Steve,

I echo Karl’s reaction to your post. 
Appreciating ‘ unsuspecting dealers’ may not go down well, and yes no doubt, we all have horror stories to tell, but I think if all dealers could buy all their stock ‘dirt cheap’ then there would be far more of them about. Cars are usually bought within the trade at competitive prices in comparison with what their competitor are prepared to pay for the same vehicles. 
Appreciating that not all stock is bought at auction, but the same buying principle applies where vehicles are bought as ‘unwanted’ part exchange through main dealers etc - highest price gets it- complete with all its faults! 
Kind regards,

Gareth. 

[Stevey Y]

Hi Gareth, I have a morbid mistrust of dealers apart from the ones I know to be honest to a point, prime example being my daughters Q3 we recently purchased, although it was bought from a private vendor it had always been serviced by Audi with the last service being done at a Bosch service centre, I don't trust the bits of paper supplied so after I had sorted the brakes out I went on to do a full service myself all Febi filters which cost £42.00 the oil came in at £25.00 for VAG oil 504/507 fully synthetic, its not worth posting pictures of the oil and fuel filters as there is no readable print visible through the crud considering the car had been serviced in January this year they were in pretty poor shape as was the oil, the most interesting filter was the air filter please observe the date on the filter which is the same as when the car was built, the car has only done 62k so can someone please explain what these thieving b@£tards for the £350.00 charged for a service, not a lot apparently, as I said they all prey on those that know nothing about the mechanical side of cars, they only want the maximum profit for the least effort.

Steve.

[Magnet]

Hello Steve,

Interesting - although if I read it correctly, the last service wasn’t carried out be a main dealer. With a morbid mistrust, is it possible that the last service centre might have swopped good parts for well used? Who knows? 
For what it is worth, I was talking vehicle sales and not vehicle servicing. 
Having said that, I think we share the same view with regards to the (unquestionable?) belief that FSH is an absolute requirement. 
Kind regards,

Gareth. 

[Stevey Y]

14 hours ago, Magnet said:

Hello Steve,

Interesting - although if I read it correctly, the last service wasn’t carried out be a main dealer. With a morbid mistrust, is it possible that the last service centre might have swopped good parts for well used? Who knows? 
For what it is worth, I was talking vehicle sales and not vehicle servicing. 
Having said that, I think we share the same view with regards to the (unquestionable?) belief that FSH is an absolute requirement. 
Kind regards,

Gareth. 

Hi Gareth, I think dealer/servicing all comes under the same sub heading, if you view the symbiotic relationship between the two its hard to see where one begins and the other ends, I think its highly unlikely that the last service centre had an air filter that was not only second hand but had the right build date that was the same as the car, having spoken to the guy I know at BMW service he reckon the dates are peculiar to when the part was fitted as built and would not appear on any subsequent part even if purchased from a main dealer.

 

Steve,

[Karl280]

Big shout out to Steve and Gareth for your words of wisdom .

after a heated discussion for about an hour 

the dealer is going to pay for £1100 the new valve body and I’m gonna put in £250

not a100 % perfect outcome but it is what it is and I just want to confidently drive my audi without worry.

thanks again guys 👍👌🏼

[Magnet]

Sounds a reasonable outcome Karl. Fingers crossed for a rapid and effective fix, so that you can continue to enjoy the car. Now we know why the last owner parted company with it - of course, having informed the receiving dealer of the fault! 
Enjoy.

Kind regards,

Gareth. 

[Stevey Y]

Hi like you said Gareth the car could have come from a PX arrangement from an Audi dealer and I am sure it would have been driven so the fault may have presented itself then, which proves my point, they lie to each other let alone the end user.

Good skills Karl it just shows what a bit of persistence and your own flame thrower will produce, would love to have been a fly on the wall for that one.

Steve.