Problems with Q5

[paul Hurst]

Can I get members thoughts...just bought a used Q5 TDI Aug'18 with 16k miles from a main dealer, within 1 mile after collection the car developed a warning light re the 4 wheel driver system and I took the car back, the eventually diagnosed the problem and I was assured it wasn't major and leant me a new Q5 while they ordered the part.

The part arrived and they took 3 days to fit and they asked me that car required a new rear diff costing them approx £5k.

I drove the car away only to find that the heater on the passenger side was pumping out ice cold air yet the passenger side was normal.

I took the car back again and at cob they advised that whilst the faulty part was small it would be a 3 day job to fit...this is despite the car going through an Audi 149 quality check.

Can I have any thoughts as to what the problems could have been been ? The dealer is being cagey and I have advised them that I'm rejecting the car under their 30 day/1000 mile warranty.

Should I get another Q5 or just ask for my money back ?

Thanks

[Steve Q]

This isn't right and I find it worrying a car with that few miles needs a rear diff etc. It makes me wonder whst tyres are fitted and what tread the tyres have as mismatched tyres or uneven tyre wear can damage the quattro system.

Also you are entitled to a full day refund up to 30 days after sale. 

[paul Hurst]

Thanks for the reply, they were cagey as to why a new rear diff was required.

It was a throw away remark from the sales rep that they had spent £5k on the car.

All tyres looked to be newish with plenty of tread.

I've asked the garage to confirm re the 30 days as the copy of the guarantee they gave me did not have the T & C's on the reverse...

[Stagn8]

No need to check T and Cs, you are protected under The Consumer Rights Act 2015. Money back within 30 days of supplying faulty product, including second hand cars.

Very odd that you have had such serious faults on such low mileage, I always feel you lose a bit of confidence at times like this.

[paul Hurst]

Thanks all confidence has been lost...this is the reply to the heater fault from the sales manager "I can fully understand that you must be worried about the vehicle you have purchased. The fault that they have identified is not a big fault it is just difficult to access hence the rather long time frame."...he then went onto say it would take a full 3 days to repair the fault which in my mind does not equate to a small fault.

 

[Steve Q]

Definitely doesn't sound small. Removing a dash and replacing a heater matrix would take 3 days.... 

Confidence definitely lost and rightly so. On the other hand the parts being replaced should last longer then the time you'll probably have it if that makes sense 

[Magnet]

Hello Paul,

I’m sorry to hear of your continuing issues with this vehicle. 
Cutting to the chase, if this were mine, I would be firmly and quickly rejecting the car if it is still within 30 days of your purchase. 
I fear this car may have had a hard life, or you may just be unlucky, or a combination of both. 
I would be asking myself the question of whether I would want to risk the possibility of further unconnected or connected issues - I think I a have already gathered your views on this. 
There are a couple of points to question here:- did you part exchange a vehicle? If so, would the value of that vehicle have now increased? There is a possibility of any replacement like for like vehicle now costing you more than you may have paid for this one. 
In other words, you may be financially disadvantaged, but personally, I would rather suffer that, than the worry of further issues. 
Perhaps you could let us know how things progress from here Paul.

Kind regards,

Gareth.

[paul Hurst]

Thanks Gareth,

I'm torn between rejecting the car and getting a replacement although looking at the Dealers group stock they have nothing similar mileage for the same cost(perhaps the cost has gone up again?)or requesting a full refund subject to below.

I only purchased the car on 9/12/21 and yes I part exchanged my A4 Avant which was 2018 with 24k miles on the clock.Not sure if the value would have gone up in a few weeks ?

Like I said the first 4 wheel drive fault developed within 1-2 miles of leaving the dealership and then after collecting the "fixed"car the heater fault appeared.

Both the sales man and sales manager have "underplayed" the faults.

I will keep everyone posted.

Many thanks

 

Paul

[Magnet]

Many thanks Paul,

I really don’t want to influence your decision, but can only state what I would do if I were in your position - albeit from a privileged detached position. 

I would certainly reject the vehicle.

I would not want to be ‘restricted’ to be supplied with an alternative vehicle from this dealer - why would you want to be restricted to their choice in this way?

For me, it would be a full refund, even though I would be financially disadvantaged. 
Not sure if any of this helps. 
Kind regards,

Gareth. 

 

[paul Hurst]

Thanks I agree and will keep all posted.

 

Paul