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Boot won’t open


JonJ90
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Can anyone help point me in the right direction? Audi A3 Saloon (2015)
 

My boot won’t open. I firstly couldn’t open it as normal, but only using my key fob, which now also won’t work! (I know I should have got it looked at/looked into it sooner).

I think it might be electrical as I have climbed in the boot, and found the release hatch in there and used my key to manually open this. 
 

Any ideas/solutions very welcome 

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I'd recommend a diagnostic check to see if any fault codes flag up. 

Have you tried the spare key? I ask as that can help narrow down the issue. If both keys are working then the key isn't the culprit. 

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