Powered Tailgate / boot

[JMKC82]

Hi All,

The other day it was very windy.  I opened the powered tailgate / boot, and it opened fine.  When i pushed the button to close, the wind just so happened to be pushing against the boot closing and it wouldn't close.  The boot beeped to say there was an obstruction / couldn't close.  I tried a second time when the wind slightly died down and the same.

The 3rd time, i pushed the button, i had to give the boot a helping hand, manually.  I hope i didn't damage anything.

I'm probably lazy and should look in the manual, but was just wondering if i could manually pull down the boot without having to pull some sort of release mechanism.....

Thanks for any feedback/comments.

Joe

[Magnet]

Hello Joe,

Isn’t your 2020 vehicle still under warranty then? If so, don’t mess about with it, just take it to the Audi dealer to sort. 
Kind regards,

Gareth. 

[JMKC82]

Should clarify, there is no problem with the boot working.

It was just the other day when it was really windy, and the wind was pushing against the closing boot, and it wasn't able to close on its own.

Probably my question is, if this happens again, is it okay to pull down the boot manually?  Or is there a release mechanism i need to disengage first?

Thanks,