MH2p satnav update 2023.1_P0630 Europe "Update not possible"

[Daniel Ralph]

Ok. So I updated the Europe maps using the official MyAudi link onto a SD Card (2019 model). 2023.1_P0630 looks to be the latest on the website

Now I get "Update not possible. An unknown error has occured. The operation has been cancelled".

I'm assuming this is the auto update function getting upset, which as I understand only updates the region you travel around. "England Central, Wales"

Anyone else see same error message after a manual Map Update? Any thoughts on a fix or diagnostics?

I could just turn off "auto update maps" or phone the Audi Helpline 0800 279 2884 - they were very, very helpful establishing me as Key User.

[Daniel Ralph]

I updated to 02600032.zip (22/12/23)

I've just taken a look and notice there is a 02600036.zip now (26/01/24)

I'll download that and update manually with that - then if it makes the "update not possible" go away. I'll mark it as solution.

[Steve Q]

1 hour ago, Daniel Ralph said:

I updated to 02600032.zip (22/12/23)

I've just taken a look and notice there is a 02600036.zip now (26/01/24)

I'll download that and update manually with that - then if it makes the "update not possible" go away. I'll mark it as solution.

Please keep us posted on how you get on. Giving Audi a ring might not be a bad shout 

[Mickwillow]

just downloading the map update now so i see how it goes !  think last time i did it i use a 64GB card as the 32GB was just a bit too small

[Daniel Ralph]

I’ve updated using 64GB SD card to P660. This appears to have gone ok. Takes about 45 minutes but I could use the car and stop/start, lock, make journeys while it did its thing.

I’ve received a checklist of things regarding the auto update error from Audi Connect which I need to look at. They seem to want to do a full reset, including the key user.

and of course look to see if auto-update is working now - which I suspect I won’t now know for another 6 months when the next update is out?

[Daniel Ralph]

I’ve done the following 

1/ disabled and reenabled privacy settings 

2/ checked news, weather, traffic, remote are working 

3/ updated maps via SD Card to P660

4/ factory reset settings - online update only

5/ reenabled auto update 

 

Still the same “error unknown” when the MMI goes to automatically update the maps online. I was expecting after a full manual update to P660, which I believe is the latest that auto-update would at least say “no update required”. Factory Resetting the online auto update seemed to only turn it off.

 

Very strange. I’ll try the Audi Connect Email/Phone one more time and my “solution” will be just turn off auto updates and do a manual SD card update once a year. Which isn’t an actual solution so I’ll leave it open.

[Mickwillow]

Have you tried going into system update then search for updates, then inserting the SD card, mine come up error on the first time i did it with the SD card already inserted but worked when i did it this way round 

[Daniel Ralph]

We have received an update from our Technical Department regarding your case.

An adjustment has been deployed on the system and your issue should now be resolved.

You are kindly requested to bring your vehicle online for about 10 minutes in a location with good network coverage (3-5 LTE bars) and then perform a retest.

In case the issue still persists, kindly provide us with new screenshots displaying the error with the timestamp visible

[Daniel Ralph]

After just over 1 week the "update not possible" returned following an "auto-update" check, it appears that the "technical dept" just changed my polling from daily to weekly. LOL.

I've update my Case with Audi UK and they're getting the "technical dept" back on it. 

I've asked what the "technical dept" did last time (I asked before, i didn't get an answer and i don't expect an answer).

Surely someone must have at least seen the attached Unknown Error Message during an auto-update. Find it hard to believe this is the only time its occured. Granted it could be many, many reasons why.

[Daniel Ralph]

It's not the SD Card update. Thats gone fine twice. It's the "auto-update" feature from the Audi Connect. It does a "check" every day? or every week? to auto update the maps online. That's where the error message is coming from.

I could just turn off auto-updates and use the manual SD card, but i'd quite like auto-updates and seeing as its part of the £165 a year i'm paying for Audi Connect...

[Daniel Ralph]

On 2/8/2024 at 9:13 PM, Mickwillow said:

Have you tried going into system update then search for updates, then inserting the SD card, mine come up error on the first time i did it with the SD card already inserted but worked when i did it this way round 

It's not the SD Card update. Thats gone fine twice. It's the "auto-update" feature from the Audi Connect. It does a "check" every day? or every week? to auto update the maps online. That's where the error message is coming from.

I could just turn off auto-updates and use the manual SD card, but i'd quite like auto-updates and seeing as its part of the £165 a year i'm paying for Audi Connect...

[Mickwillow]

I’m on Audi connect but it only ever update the region u live in not the rest of the map area’s 

[Daniel Ralph]

14 minutes ago, Mickwillow said:

I’m on Audi connect but it only ever update the region u live in not the rest of the map area’s 

Yes that’s correct.

are you getting an error update unknown not possible?

[Daniel Ralph]

Finally working!

Audi Connect transferred me to my local dealer. They reset the settings, which they admitted didn't appear to make any difference. Its booked in for a whole firmware update. I think its 1 version behind.

Anyway. Today, it starts to actually download the map update, installs it and its the latest for my region.

My suspicion is that updating the whole map and the polling looking for an update is a bit wonky, fingers crossed, now it has actually updated that i won't get the error every week that it polls for another region update.

So, what is the solution?

Firstly, contact Audi Connect - they do try hard. Let them give you a "TPI" and refer you to the local Audi Dealer. No charge to reset/diagnostics, upgrade. and they give you a free car wash.

Unfortunately, other than its now working. Its not transparent as to what really was the solution. So all i can post is my journey/experience/steps for anyone with a similar issue.