Battery battle with Derby Audi quickly resolved

[Steve Rogers]

I took my Audi A4 Avant 35 TDI (purchased last August) into Derby Audi for the battery to be checked in February. Had a couple of instances where the lights didn't come on in a morning and the car seemed to struggle to start. 

Alternator was fine but the battery was found to be defective. They said it was not covered under warranty. 

I said it doesn't matter, as per S.19 of the Consumer Rights Act 2015, a fault which occurs within 6 months is taken to have been there on the day it was handed to the buyer. Any arguments about wear and tear are therefore nullified.

They said they would talk to the sales manager to see if they will cover the cost. Well it's either that or see you in court. 👋 

Audi called back to say their sales department would foot the bill as per my request and it was fitted yesterday. 

Would have been £508 all in if I had been paying. Good result.