Capless Fuel Neck wont let Petrol Nozzle in - cannot refil

[lil_eddie]

Hi,

Regarding my 2019 A7 55 TFSI.

I had this strange issue when going to refil yesterday, the fuel nozzle went in fine, but the pump wasnt working so i took it out and tried another one, but the nozzle simply would not push in this time. Tried another petrol station too same issue. (googling this just comes up with some diesel pumps having petrol nozzles, but my car IS petrol!)

I got home and had a look inside, it seemed that a metal ring that should be sat around the edge of the plastic door/valve part had popped off and was overlapping the valve itself so it wouldnt move/blocked the nozzle from going further. Its impossible to move it back to the right place due to plastic in the way, but i moved it as far as i could. I then used a plastic nozzle from the boot to see if it was better but still not, so I gave it a bit of a wiggle to see if the nozzle could correct the metal ring further but then the whole anti syphon valve seemed to come loose and fall inwards, i can get a nozzle in now but suspect it will cause me issues refilling being in the way still (not tried). I only have 10 miles of fuel left too.

Just to be clear, the METAL door on the tank is fine. This is just the internal plastic valve that seems to have got stuck.

Photos attached.

Has anyone ever experienced this in any audi? Is removing the valve going to be an easy enough task?

[audia4b5kev]

2 hours ago, lil_eddie said:

Hi,

Regarding my 2019 A7 55 TFSI.

I had this strange issue when going to refil yesterday, the fuel nozzle went in fine, but the pump wasnt working so i took it out and tried another one, but the nozzle simply would not push in this time. Tried another petrol station too same issue. (googling this just comes up with some diesel pumps having petrol nozzles, but my car IS petrol!)

I got home and had a look inside, it seemed that a metal ring that should be sat around the edge of the plastic door/valve part had popped off and was overlapping the valve itself so it wouldnt move/blocked the nozzle from going further. Its impossible to move it back to the right place due to plastic in the way, but i moved it as far as i could. I then used a plastic nozzle from the boot to see if it was better but still not, so I gave it a bit of a wiggle to see if the nozzle could correct the metal ring further but then the whole anti syphon valve seemed to come loose and fall inwards, i can get a nozzle in now but suspect it will cause me issues refilling being in the way still (not tried). I only have 10 miles of fuel left too.

Just to be clear, the METAL door on the tank is fine. This is just the internal plastic valve that seems to have got stuck.

Photos attached.

Has anyone ever experienced this in any audi? Is removing the valve going to be an easy enough task?

  use a very small straght screwdriver not much force needed     had this before 

[lil_eddie]

11 minutes ago, audia4b5kev said:

  use a very small straght screwdriver not much force needed     had this before 

Yeh I did that but wasnt thin enough and after trying to force it more it looks like it broke off, so a bit stuck now. 

[audia4b5kev]

it only slides one way  some were  magnetic and when nozle goes in the pumps station  opend them