Loss of Favourites in MMI

[GMcD79]

So, after a week or so with no issues, other than than the odd Audi Services installation error now and again, I reckon I've discovered another bug with this MMI software.  Out of morbid curiosity I paid for a theme, thinking I'd try out the ambient lighting. Today I started the car to find that the theme had been reset to the default no theme setting.

I reckon the software issues on these 2024 cars runs deeper than a few radio favourites being lost.  I have been able to re-select my paid theme, but only time will tell how long it sticks.

Audi UK are still telling me that a proper software update is due in December to resolve the issues, which is contradictory to the factory reset supposedly being the 'fix'.

[GregDeR7]

46 minutes ago, GMcD79 said:

So, after a week or so with no issues, other than than the odd Audi Services installation error now and again, I reckon I've discovered another bug with this MMI software.  Out of morbid curiosity I paid for a theme, thinking I'd try out the ambient lighting. Today I started the car to find that the theme had been reset to the default no theme setting.

I reckon the software issues on these 2024 cars runs deeper than a few radio favourites being lost.  I have been able to re-select my paid theme, but only time will tell how long it sticks.

Audi UK are still telling me that a proper software update is due in December to resolve the issues, which is contradictory to the factory reset supposedly being the 'fix'.

I bought 4 themes and have not had any issues.  Even while I was losing my radio favourites, for some odd reason the theme was retained. 

[Najdurham]

On 9/29/2024 at 9:24 AM, Skiwall said:

Actually this may be an even simpler solution than the one Audi put on there website. Simply press and hold the volume button for 20 to 30 seconds and the MMI system will hard reboot but not lose key user info etc. Would be good if someone could try to see if this simple fix works as I used the Audi website method.

I tried this; it didn't work for me. The previous two attempts by the dealer didn't work either. They have now agreed to replace the car, just waiting a date to collect it. Hopefully the Audi workaround will work on the replacement 

[Mickscar]

15 minutes ago, Najdurham said:

I tried this; it didn't work for me. The previous two attempts by the dealer didn't work either. They have now agreed to replace the car, just waiting a date to collect it. Hopefully the Audi workaround will work on the replacement 

Hi,

Do you mean you tried this soft Reset? Because that's not going to clear this problem. You need a full car reset to factory defaults which you access via the Car and System Maintenance menus. This is documented on several posts here including one of mine. Or you can see the official Audi advice here :

https://www.audi.co.uk/uk/web/en/audi-world/settings-reset.html?123

This is the same thing really. The display goes blank a couple of times for several minutes and it's important to just wait and not touch anything, the display will come back.

Good luck

Mick

 

[GregDeR7]

41 minutes ago, Najdurham said:

I tried this; it didn't work for me. The previous two attempts by the dealer didn't work either. They have now agreed to replace the car, just waiting a date to collect it. Hopefully the Audi workaround will work on the replacement 

Yes Mick is correct a soft reset will not fix this issue you must restore back to factory settings and reinstall your data.  You must use the code on the scratch off card they give you when you picked up the car.  It must be done manually and not on a laptop at the dealership.

Edited October 2 by GregDeR7

[GregDeR7]

Just had Audi Financial Services on and for my inconvenience in regards to the MMI issue I am getting a payment of £700 ex gratia.  As the car is working now I have decided to accept it.  

There is a new software update due in December and if the car's software is not upgraded by end of January they will revisit this again.

 

Cheers

[GordonP]

Hi

Whilst I agree with everyone that doing a full factory reset achieves what most of us were complaining about i.e. the loss of personalised settings, I'm beginning to believe that it's not a total solution to the software glitches with our 2024 Audi's.

For example, the loss of personalised settings on the Virtual Dashboard, I've had two Audi's with a Virtual Dashboard, and never had to reset the view in either car, my wife's A1 and my Q2. Over the last few days I'm still getting occasions when I have to reapply my Sonos Sound settings, Wifi settings aren't being retained and I've lost my access to Cubic Telecom, even though I can login via the internet and lastly any service/ application that requires my authorisation e.g. speech recognition is not being retained.

While I feel we've made great strides with Audi in resolving the issues, I still feel that there are areas that are flakey, and perhaps it's as one of the Audi Tech guys told me at the beginning of all this and that it depends on which elements of the MMI your car has access to depending on the model/ level of technology that's switched on, for example I have the full Tech pack and maybe that's why I'm experiencing these further faults ?

 

 

[GMcD79]

I completely agree with GordonP on this.  Like he has stated, there are still issues that persist / manifest after the factory reset procedure. I'm at the point now where I'm considering rejecting my car on these grounds, as become a real PITA.  I appreciate that some folks are more tolerant to these situations than others, but being in the Software industry myself, this type of thing shouldn't happen. Or at the very least it should be dealt with in a timely manner.  Certainly not months down the line when everyone is out of that 30 day return period.

Edited October 2 by GMcD79
Typi

[Najdurham]

2 hours ago, GregDeR7 said:

Yes Mick is correct a soft reset will not fix this issue you must restore back to factory settings and reinstall your data.  You must use the code on the scratch off card they give you when you picked up the car.  It must be done manually and not on a laptop at the dealership.

Just thought it worth a try as the Factory reset done by the dealer hadn’t worked. I paid off my PCP in the 14-day cooling off period so no £700 for me, however I am getting a replacement car and the refund of the car tax plus a 2-year service plan. If the new car has the issue, and I am sure it will, I'll try the factory reset myself.

 Another reason I wanted to replace the car, at least a couple of time each week, when slowing for lights, a junction or in slow traffic I have found the engine cuts out. To restart I have to turn off the ignition by pressing the stop button then starting again as normal. The car is a manual. At first, I put it down to not being familiar with the car but I have never had this sort of issue on my previous two A3s. Anyone any suggestions? It’s not the stop/start as the car is still in gear, the clutch is depressed and the car is still rolling.

[Mickscar]

Gordon, GordonP and Jan,

A couple of weeks ago I was really miffed because I hadn't had time to do the Reset and everyone seemed to be fixing their cars ... But now I feel very fortunate because following my reset, mine is now working perfectly and you guys have got further niggling problems! I haven't received any compensatory offers though.😮‍💨. I hope you get your niggling problems sorted out soon.

I'm retired, but my whole working life was in IT mostly on the technical system programming side. I must say that I cannot understand why this Software fault was not picked up during what we used to call Alpha, Beta or Pilot testing ! But when the fault got through and appeared in the first production vehicles, it's even more alarming that Audi didn't jump into action immediately with an incident team and analyse and sort out the problem producing a temporary fix within a day or two. In my day, my resignation would have been demanded a number of times if my team(s) had been this poor in response.

Jan, it sounds like you've got a really troubled car there with an alarming safety issue. I hope everything works fine on your replacement vehicle.

Mick

[tedter77]

When I parked mine this afternoon, I had the navigation map showing on the virtual cockpit. About an hour later, I started my car and drove off it was still showing the map however lots of my other settings had reverted and carplay wouldn't connect and I realised it hadn't signed me in.

Eventually I managed to sign in and got my settings back but the navigation map switched back to the time and date (as if it had saved that as my default).

I don't beleive it's normal that the it should go back to the time and date every time you start the car. Clearly something is wrong and my Mk7 Golf always remembered the what setting I had it on.

Edited October 2 by tedter77

[GMcD79]

I completely agree with @tedter77  These cars are not operating as they should.  The fact that the Virtual cockpit doesn't revert to the default clock screen all of time, but rather when the car sits for an extended period of time is not 'normal' behavior.  One of my friends owns an Audi TT 2023 and his VC settings resume on the last screen he left it on, irrespective of how long the car sits for.  We have all be sold a lemon and Audi needs to deal with this in a more timely manner, or at minimum make an official public statement.

[Najdurham]

After rejecting the original A3, I collected my replacement A3 from Newcastle Audi on Saturday. The faulty car had software version 4143, the replacement has 4318. So far MMI is working as expected. The engine cutout issue when slowing for lights and junctions has not occurred either. I will wait a few more days before I am sure all is OK

[GMcD79]

10 minutes ago, Najdurham said:

After rejecting the original A3, I collected my replacement A3 from Newcastle Audi on Saturday. The faulty car had software version 4143, the replacement has 4318. So far MMI is working as expected. The engine cutout issue when slowing for lights and junctions has not occurred either. I will wait a few more days before I am sure all is OK

I’m glad to hear you got your replacement.  My current faulty software version is also showing as 4143.  I'm now in the process of rejecting the car, but I must take the car in for a diagnostics scan first before Audi will authorise the rejection.  No doubt bureaucratic red tape, as they already know that these cars have software related issues.  Audi customer relations  are still touting out the December 2024 timeline for an official software update.

[tedter77]

30 minutes ago, Najdurham said:

After rejecting the original A3, I collected my replacement A3 from Newcastle Audi on Saturday. The faulty car had software version 4143, the replacement has 4318. So far MMI is working as expected. The engine cutout issue when slowing for lights and junctions has not occurred either. I will wait a few more days before I am sure all is OK

Does the virtual cockpit now retain the last setting when you restart the car several hours later or go back to the Date and Time?

[Mickscar]

I'm glad you have your replacement car. Software level is obv a new one. Let's hope they've developed and tested it properly this time around! They've certainly had enough time since this problem first appeared.

[Najdurham]

16 hours ago, GMcD79 said:

I’m glad to hear you got your replacement.  My current faulty software version is also showing as 4143.  I'm now in the process of rejecting the car, but I must take the car in for a diagnostics scan first before Audi will authorise the rejection.  No doubt bureaucratic red tape, as they already know that these cars have software related issues.  Audi customer relations  are still touting out the December 2024 timeline for an official software update.

Gordon, Newcastle Audi kept wanting to involve Audi but I insisted my contract was with them and not Audi plus I wanted the car rejected withing the 30 days. The way they replaced the car meant I had to buy the replacement and they bought the faulty one as a trade in. Don’t know how they manipulate the figures but has cost me nothing.  I am just waiting for the cash back now as I had paid off, the PCP in the 14 day cooling off period but had to take it back out in order to claim the discount again.

 

Ted, I will check the VC to see if it retains settings

At the moment I am unable to sign it to Alexa because No Network. Not sure what network it needs as the rejected car did not have this issue

Edited October 8 by Najdurham
Had not typed my reply

[tedter77]

When I started the car today, having not drive it at all yesterday, I didn't click 'Continue' after the usual 'Remote access rights' message and the virtual cockpit did display the navigation map as I had left it 2 days ago.

5 mins later, I got the "Audi connect installation: Installation error. Please contact support" message that I sometimes see but all my other settings seemed correct.

Then after leaving the car for 10 mins and starting it again, it had reverted back to the date and time for some reason.

Also on version 4143 and dealer says that is the latest version.

Edited October 8 by tedter77

[Mickscar]

19 minutes ago, tedter77 said:

When I started the car today, having not drive it at all yesterday, I didn't click 'Continue' after the usual 'Remote access rights' message and the virtual cockpit did display the navigation map as I had left it 2 days ago.

5 mins later, I got the "Audi connect installation: Installation error. Please contact support" message that I sometimes see but all my other settings seemed correct.

Then after leaving the car for 10 mins and starting it again, it had reverted back to the date and time for some reason.

Also on version 4143.

Ted, what "users" have you defined to the car MMI? Just a Key User?

I have myself defined as Key user and my wife as a Local User. My physical key activates the "Key User" when I unlock the drivers door.  My wife's physical key activates the local User and her associated settings (she likes different radio stations to me) when she opens the drivers door. I think this is how the MMI system is designed to operate, but there's not a lot of help in the manual as to how to set it all up for shared use scenarios.

I'm wondering if maybe, in your case, the MMI is selecting different "users" or even the Guest User?

Only an idea.

Mick

[tedter77]

6 minutes ago, Mickscar said:

Ted, what "users" have you defined to the car MMI? Just a Key User?

I have myself defined as Key user and my wife as a Local User. My physical key activates the "Key User" when I unlock the drivers door.  My wife's physical key activates the local User and her associated settings (she likes different radio stations to me) when she opens the drivers door. I think this is how the MMI system is designed to operate, but there's not a lot of help in the manual as to how to set it all up for shared use scenarios.

I'm wondering if maybe, in your case, the MMI is selecting different "users" or even the Guest User?

Only an idea.

Mick

 

I only have the single key user so don't think it's selecting a different user. I'm going to look into rejecting the car as the dealer I bought it from 10 days ago is several hundred miles away so asked me to take it to a local dealer who are booked up until the end of November and even they said they it's unlikely they will be able to do anything since it's software related (!).

[Alan from Bury]

I am glad I found this forum as it has helped me to find that I am not the only one having a problem with MMI.

I took delivery of a brand new Audi A3 saloon two weeks ago and have been constantly losing radio favourites. I have booked my car into the local Audi dealer where I bought it later this week with the hope they can sort it. I will hold off restoring factory settings in the meantime. 

[Mickscar]

 

53 minutes ago, Alan from Bury said:

I am glad I found this forum as it has helped me to find that I am not the only one having a problem with MMI.

I took delivery of a brand new Audi A3 saloon two weeks ago and have been constantly losing radio favourites. I have booked my car into the local Audi dealer where I bought it later this week with the hope they can sort it. I will hold off restoring factory settings in the meantime. 

Hi Alan,

Yes, if it's booked in, you might as well let them do it. As some dealerships discussed previously on this topic are pretty dumb and unaware of this solution, you might want to point out the following official SMS text sent to recent owners containing the link to the official memo describing the solution:

"Important news about your Audi MMI settings. If your personal settings are resetting when you restart your vehicle, you can resolve the issue by resetting your MMI system. 
 
Find out how to do this at https://www.audi.co.uk/uk/web/en/audi-world/settings-reset.html?123. Please only reset your system if experiencing the issue described. We apologise for any inconvenience caused.
 
To stop, text AUDI BLOCK to 60070."

Good luck

Mick

[Najdurham]

On 10/7/2024 at 5:10 PM, tedter77 said:

Does the virtual cockpit now retain the last setting when you restart the car several hours later or go back to the Date and Time?

Hello Ted

 

I tested mine yestersay and the VC does return to the date and time after being left at Nav and restarted.   My replacement A3 has software version 4318 and only arrived at Tyne Dock just over a week ago. All radio settings are being retained

Edited October 9 by Najdurham

[A3sportback24]

Any joy at sorting the network settings for Alexa to work? I have the same issue - no idea how to get it going. Is it even worth it?

[JohnnyO]

2 hours ago, A3sportback24 said:

Any joy at sorting the network settings for Alexa to work? I have the same issue - no idea how to get it going. Is it even worth it?

Hi Dan,

Alexa is quite easy to set up. From the Home Screen select Users. Then select a user, I selected the key User in my vehicle. Then just follow the instructions on the MMI and your phone to register your vehicle with Alexa. The wifi on my phone connects to the vehicle's wifi hot spot. It connects automatically when the phone is in the car so you may need to set this hotspot up on your phone. Now you should have 'Hey Audi' and 'Alexa' voice commands.