Lauren3001 Posted July 18 Share Posted July 18 Hey, really (desperately) looking for some advice please! I have a 17 plate Audi Q5 2.0 TDi Quattro. Car is driven up and down the motorway 3 days a week, gets a good run. Last Thursday, half way to work, EML comes on. Had it plugged in at work, given the code P200200 - Particulate Trap Bank 1 - Efficiency below threshold. Since had it plugged it in at an Audi specialist (not dealer) and paid for the diagnostic report. The guy said I need: EGR cooler replacement, potentially 2 new sensors and a DPF clean due to mileage (83752). Car is fully serviced but I have only had it since March. Tried my luck with the garage who sold it to me but they're saying as the fault wasn't present when I bought, I have no rights. The Audi specialist quoted me between £1800 - £1900 - I simply do not have this kind of money spare. Wondering whether anyone has had the same issue and whether all of the above was required to fix it? I have an RAC warranty which I now realise was a pretty pointless purchase, but trying not to dwell on that too much. I did call them and she said all of the above minus the DPF clean could potentially be covered but it all depends on the root cause. If it's soot build up/corrosion etc, it wouldn't be covered. If it's a faulty EGR cooler (which I highly doubt) then it would be covered. I have people saying a DPF clean could potentially sort the problem, but I really don't know anything about this kind of stuff and I'm worried I'll just start paying out on bits here and there and the bill will mount up anyway! The garage I bought it from are coming back to me today/tomorrow with an approx quote to fix based on my report and saying they will do what they can to get costs down but I'm not confident tbh. (They're 50 miles away annoyingly so can't even pop in to chase). Any help would really be appreciated! Quote Link to comment Share on other sites More sharing options...
cliffcoggin Posted July 18 Share Posted July 18 Lauren. You did well to go to a specialist. An Audi dealer would have been much more expensive. Although your frequent long fast journeys should keep the DPF clean, there is no knowing whether the previous owner did the same, so the DPF could have been partly choked when you bought the car. I see no alternative but to get the work done no matter what the cost. It's worth pursuing a claim against the dealer who sold you the car and/or the RAC, but I don't hold much hope for a successful outcome, as you would have to prove the problem is more than fair wear and tear. Quote Link to comment Share on other sites More sharing options...
Stevey Y Posted July 18 Share Posted July 18 8 hours ago, Lauren3001 said: Hey, really (desperately) looking for some advice please! I have a 17 plate Audi Q5 2.0 TDi Quattro. Car is driven up and down the motorway 3 days a week, gets a good run. Last Thursday, half way to work, EML comes on. Had it plugged in at work, given the code P200200 - Particulate Trap Bank 1 - Efficiency below threshold. Since had it plugged it in at an Audi specialist (not dealer) and paid for the diagnostic report. The guy said I need: EGR cooler replacement, potentially 2 new sensors and a DPF clean due to mileage (83752). Car is fully serviced but I have only had it since March. Tried my luck with the garage who sold it to me but they're saying as the fault wasn't present when I bought, I have no rights. The Audi specialist quoted me between £1800 - £1900 - I simply do not have this kind of money spare. Wondering whether anyone has had the same issue and whether all of the above was required to fix it? I have an RAC warranty which I now realise was a pretty pointless purchase, but trying not to dwell on that too much. I did call them and she said all of the above minus the DPF clean could potentially be covered but it all depends on the root cause. If it's soot build up/corrosion etc, it wouldn't be covered. If it's a faulty EGR cooler (which I highly doubt) then it would be covered. I have people saying a DPF clean could potentially sort the problem, but I really don't know anything about this kind of stuff and I'm worried I'll just start paying out on bits here and there and the bill will mount up anyway! The garage I bought it from are coming back to me today/tomorrow with an approx quote to fix based on my report and saying they will do what they can to get costs down but I'm not confident tbh. (They're 50 miles away annoyingly so can't even pop in to chase). Any help would really be appreciated! Hi this is a common problem on any ULTRA Audi its a Cr@p design which is doomed to fail at about your milage, I personally had two fail on me on my A6 and at over 180,000 was waiting for the third one to give me grief when the car was written off, the cooler fills itself with adblu crystals and blocks this is well documented on this site, if you ask Gareth or Cliff they will put you in the right direction of the posts you need to look at, at no point when I had this problem did I have the DPF cleaned or replace any sensors that is gerrymandering for more money. Steve. Quote Link to comment Share on other sites More sharing options...
Lauren3001 Posted July 19 Author Share Posted July 19 16 hours ago, cliffcoggin said: Lauren. You did well to go to a specialist. An Audi dealer would have been much more expensive. Although your frequent long fast journeys should keep the DPF clean, there is no knowing whether the previous owner did the same, so the DPF could have been partly choked when you bought the car. I see no alternative but to get the work done no matter what the cost. It's worth pursuing a claim against the dealer who sold you the car and/or the RAC, but I don't hold much hope for a successful outcome, as you would have to prove the problem is more than fair wear and tear. Thanks for your reply. Yeah, it was a local VW/Audi specialist that was recommended by a family friend, so I think that helped get the cost down! Yes, very true. I obviously don't know how it was driven before me and I do suspect it was lots of short stop/start trips. I am still in talks with the dealer who aren't being very helpful (no surprise there). Have just spoken to The Motor Ombudsman who have since told me that the dealer isn't accredited by them, so that says a lot really. We either have to take the £13500 the dealer is offering us (based on us buying another car from them) which is frustrating as we paid £16340 in March this year, or we have to pay for the repair bill. We're still waiting on a quote from the dealership as they have said they will try do to the repair at cost price, but I'm still yet to see this. Currently unable to get to work, losing pay... it's not going well! Quote Link to comment Share on other sites More sharing options...
Lauren3001 Posted July 19 Author Share Posted July 19 14 hours ago, Stevey Y said: Hi this is a common problem on any ULTRA Audi its a Cr@p design which is doomed to fail at about your milage, I personally had two fail on me on my A6 and at over 180,000 was waiting for the third one to give me grief when the car was written off, the cooler fills itself with adblu crystals and blocks this is well documented on this site, if you ask Gareth or Cliff they will put you in the right direction of the posts you need to look at, at no point when I had this problem did I have the DPF cleaned or replace any sensors that is gerrymandering for more money. Steve. Thanks Steve, useful to know about this issue as I think I'll steer well clear on my next purchase. Such a shame as I really love the car, but the uncertainty it brings, not so much! Interesting to know that you didn't require the sensors or the DPF clean though, so did you just have the EGR cooler replaced? I know this is still an expensive thing due to cost of the cooler and the labour intensive job it brings! Quote Link to comment Share on other sites More sharing options...
Stevey Y Posted July 19 Share Posted July 19 2 hours ago, Lauren3001 said: Thanks Steve, useful to know about this issue as I think I'll steer well clear on my next purchase. Such a shame as I really love the car, but the uncertainty it brings, not so much! Interesting to know that you didn't require the sensors or the DPF clean though, so did you just have the EGR cooler replaced? I know this is still an expensive thing due to cost of the cooler and the labour intensive job it brings! Hi you can buy a new cooler on eBay, the last one I bought was from carpartsinmotion an NRF unit which was abut half the price of the last unit from Audi you will also have to get the valve that sits on the cooler about another £150+£256 for the cooler then about £20 on new gaskets only from Audi, the job is an absolute night mare but last time they took the front of the car off and unbolted the DPF/CAT and pulled it out of the front so once its on the floor the job is easy about six hours, no sensor no DPF clean, I was looking on YouTube and there are people who clean both the cooler an cat in situ, may be worth getting a quote from one of them, one of them is an Irishman that seems to go pretty much any where, then get RID because the next thing will be the clutch and if you think this is a drama thats a whole different level , the parts alone are over £1700 without the oil seals you will need about £80, these things are money pits, I ran my A6, same engine as a cab from 2019 until jan 24 and when it was written off I was gutted but when I bought a VW Passat as its replacement after about a month I suddenly realised every part like windscreen wipers and brake pads were about a third of the price, I priced up a clutch for future reference LUK original £500 for the clutch with everything including the flywheel and about £280 to fit, let us know how you get on. Steve. Quote Link to comment Share on other sites More sharing options...
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