‘23 Q2 Sport 35tfsi. Engine cutting out.

[Oldnuff]

Random engine cut out at junctions.  On one occasion car started rolling into busy roundabout through engine cut out after waiting in first gear with clutch in.  Any details of similar experience welcomed

[Steve Q]

Not heard of this before, might be worth having a diagnostic check to see if any fault codes flag up 

[Oldnuff]

Booked in for diagnostic test

[Ralfolly]

Hello,

I have a 24 plate 1.5 tfsi sport Q2 and have the same or very nearly the same experience,I’ve owned the car 5 months and my wife and I have both had this while driving as you say approach to junctions or roundabouts, I thought it was me having changed from an automatic diesel vehicle to an unfamiliar manual petrol and not driving it as I should. But my wife has had the same issue and usually drives her 1.5 tfsi golf , I’m hoping it’s me not quite driving it correctly, deep down I don’t think that is the problem ,If it is the car then it’s a bit worrying- I’ll watch this thread with interest.

best wishes 

Mark

 

[Oldnuff]

Those were my thoughts exactly. I’ll copy this to Audi Cardiff where I have an appointment with service staff on Wednesday. 

[Ralfolly]

Hello Brian,

i hope you have a positive appointment, I have decided to make a record of this ‘fault” occurrence and also drive through the different modes.. currently using “auto” mode exclusively but will change modes just to see if any difference in the car , the only thing is the “fault” manifests itself randomly when least expected .

regards,

Mark

[Oldnuff]

As you say it comes as a complete surprise.  Have you had any messages on the dash.  On my last issue whilst on flat ground in traffic a text message on the central screen read something like “drive system inoperative - please restart the engine”.  Given that the first time this happened it rolled forward onto a roundabout does this mean the drive system is disengaged?  Only just thought of that.  It was a shock at the time so I didn't know what was happening and just needed to get out of the way

[Ralfolly]

Hello,

yes this message “Drive system please start manually” — 

I’ve just been reading owners manual page 90 - 91 the pages relate to start/stop system and it’s referring to certain conditions not being met therefore the engine may be switched off before the vehicle has come to a standstill .

The basic conditions are listed midway page 90 , there’s also an information note a the foot of 90 stating in certain situations the engine may stop earlier while the vehicle is still COASTING , 

[Oldnuff]

Interesting.  Let’s see what they say on Wednesday. 

[Oldnuff]

To reiterate the issues I’m experiencing I have had five incidents since buying my Q2 35 TFSI new a year ago.  The first happened when the car rolled without engine power onto a busy roundabout as I took my foot off the brake. Pumping clutch and accelerator had no effect.  Scary!  Luckily I had enough time to restart engine.   

My local dealership looked at car again yesterday but could find no error codes when interrogating car’s memory. The message “drive system inoperative- please restart engine“ on central dash in latest incident is a driver information message and not an error code.  Discussed info on P.89/90 of the car’s handbook with master technician who said that he thought that “driving style” (see manual P89) meant certain situations could result in “overwhelming” the software system and the engine cutting out. He couldn’t specify which situations.  He did say that he has seen other similar issues none of which were pursued. 

The service manager was keen to understand situation and five incidents in one year was accepted as cause for concern.  They will report it to Audi UK and that I could do the same.  He thought 10 such reports would generate proper investigation and action by Audi.  Other affected owners should do the same.  Isolated reports would be unlikely to prompt any action. 

By the way I think that where there are two or more drivers of a car then there would potentially be two “driving styles”, two reportable incidents and a very strong case.

[Ralfolly]

Hello,

interesting , information I’ve just booked my Q2 into Cardiff Audi to check out the car the date they gave me was Dec 9 , I shall continue to monitor the instances and try to record what exactly happens with regards to “ certain conditions being met/ not met.

regards

Mark

 

[Oldnuff]

We’re both dealing with Cardiff Audi then.  
A “new” development or at least one I only noticed for the first time on the way back from Cardiff Audi.  When changing gear in 1st, 2nd or 3rd the “Gear Shift Indicator” on the dash would flash >N (neutral) as the gear lever passes neutral up or down between 1, 2 or 3.  That happened even though there was no hesitation and the change was smoothly carried out at a normal speed of operation. 
Used car today for first time since.  Drove almost 20 miles to Raglan Garden Centre and it didn’t happen at all until we had a mile or two to go.  Happened on and off on the way home.  After getting back unloaded car and then test drove around Blaenau Gwent for 20 minutes.  It happened quite often but not always.  Most often when changing from 3rd to 2nd at junctions. 
Have you noticed anything like that?
Worth reading about gear shift indicator on P.23 of manual.  Briefly if >N shows and you use neutral and release clutch the engine switches off.  So is this something to do with the problem we have? 

Brian 

[Ralfolly]

Hello

to answer your question about the N indicator in the left display I haven’t witnessed this occurring but like I said will try and observe what’s happening,when the engine stops,it hasn’t manifested itself for a few days but will update you soon.

regards

Mark

 

[Oldnuff]

Update.  Still none the wiser. However I’ve raised it with Audi Uk and expect a reply within 2 days.  Audi Cardiff say they have had no one else reporting anything similar (engine cut-out).  Do you think now would be a good time to raise your experience?   Dylan Davies is the manager dealing with it.

I’ve told them there is someone else with the same issue but not said who or where.

regards

Brian 

[Ralfolly]

Hello,

im booked in Audi Cardiff for the 9 Dec for instances experienced ,havent any issues of late to record will wait to see , 

will report any issues 

regards

Mark

 

[Oldnuff]

Good.  Hope they sort it or at least come up with an answer. 

[Faye20]

Hello 

I bought my Q2 two months ago now. It had a previous owner before myself. I have also experienced the engine cutting out on multiple occassions and also have experienced the rolling of the car onto a roundabout too. Most occasions have occurred after being in 2nd gear but today it happened when I was in 1st , went to neutral , but the lights quickly changed to green so I tried to move to 1st quickly and it had cut out. I started to put this down to driver style and that this car can’t handle being in 2nd gear when slowing down for as long as my previous car could but now I’m doubting that logic after todays experience 

[Oldnuff]

Sounds familiar.  How old is your car?  There were recognised problems allegedly solved with a software update in 2018/2019.  

[Oldnuff]

Audi carrying out a further “independent” assessment of my Q2 using a different engineer.  Also at Cardiff Audi on 9th December.  
No “cut out” instances since last report. 
I’ve mentioned the gear shift indicator to them and a very faint electronic hum that fades in and out.  Neither of these are issues I’m worried about and just wondered if they are linked. 

[Oldnuff]

Apparently FOUR Q2 35 TFSI owners have come forward with the same issue to Cardiff Audi. 
Any news from anyone else?

 

 

[Steve Q]

Keep on to them. Have you searched on Facebook groups about the issue? 

[Faye20]

I experienced the cut out twice again last week. The first time I was driving, came to a stop and went into neutral , went to go and the message popped up ‘ start vehicle manually ‘ . The next morning I was driving , came to a stop, didn’t take my foot off the clutch this time and stayed in first gear,  went to go and nothing happened , didn’t get a message either this time. I have still not booked the car in but mine is a 72 plate car 

[Sharrie]

https://www.justanswer.co.uk/car/q4k5a-brand-new-audi-a3-24-reg-purchased-14-august-24-cutting.html

https://www.justanswer.co.uk/car/q55pm-brand-new-audi-a3-similar-problem.html
 

hi all, 

I have been having similar problems with my new A3, see my posts on just answer and another persons post similar in follow up to mine showing others similar problems with A3. 
my car has been back in the garage, they say no faults and they can’t replicate and are now stating that it is stalling and driver style. 
i have driven an A3 for the past 9 years and never had driver style stalls. This car cuts out when I’m at a stop at lights and is just dead even before I put the clutch up to ,’stall’ and it cuts out when moving / coasting 30 mph+and does not start up when into gear. It’s also happened to my husband coming onto a rounderbout. 
audi complaints and customer service involved and fault noted to the Audi garage in 30 days of new car but as they can’t replicate the fault they won’t accept a rejection of this car and now state its a stall. 
I am at a loss, they say no faults and driver stall and I am now afraid to drive with it cutting out intermittently. 

[Oldnuff]

Those issues sound similar but happening much more frequently than those I'm experiencing.  The Audi response is the same.

It's unlikely anyone will be able to demonstrate the actual failure as they ask if as in my case it's completely random.  I guess the "numbers" game could do that though.  The more people report it the more evidence there is.  My previous car was an A3 150 TFSI,  again with no problems at all over 8 years.  May I ask what engine variant you have?  Others on this forum all have the 35 TFSI.  

Another issue that whilst in itself does not impact on safety is that of the gear shift indicator showing ">N" for neutral.  The ">" is supposed to recommend a change of gear.  Typically on the first short journey on any day it doesn't appear at all.  On later or longer journeys it usually but not always does, again randomly, and sometimes halfway through a gear change in lower gears - typically 3 to 2 or as the car comes to a stop.  Possibly irrelevant.  Definitely inconsistent.  

Page 23 of the Q2 manual says ">N: This is displayed in place of the current gear.  Put the gear lever in neutral and take your foot off the clutch pedal.  The engine will be switched off automatically".  When using the stop start that's also what you do isn't it.  So if switched off in this context means literally that doesn't that mean the engine is DESIGNED to lose power when that shows?  That could lead to a very worrying place.  

I raised that point with customer services at Audi yesterday.  Waiting for a response.

Stay safe.

[Sharrie]

Yes it’s an A3 35 TFSI