‘23 Q2 Sport 35tfsi. Engine cutting out.

[Oldnuff]

Is this a wider problem for VW Audi?  Skoda use much the same mechanicals.  Read this for a Skoda Karoq - it’s a genuine link https://www.briskoda.net/forums/topic/521243-15-tsi-power-cutting-out/?do=findComment&comment=5829419

 

[Oldnuff]

Anyone on here had a response from their dealer or Audi UK that they would like to share?

[Sid2020]

How’s everyone getting on with there faults, just a idea when reading thru your posts , if you turn start/stop off using the switch once you’ve started the car do you still get the same problems. The >N symbol usually indicates the car wants you to put it into neutral instead of sitting in gear with clutch pressed so the start stop can activate. Just wondered if turning the system off makes any difference to your problems 

[Oldnuff]

I began this thread on "cutting out" issues as a request for info on what seemed to be a continuing problem.  It's always been very infrequent and for whatever reason it's not happening now. Both Cardiff Audi and Audi UK say that as they can't see or replicate the issue there's nothing they can do.  I like the Q2.  It meets my needs in every way.  Style, room, performance and handling.  

After a lifetime of working in consumer matters I know proof of faults is needed to pursue things.  I'm going to have to end my input here.   If anyone else is still experiencing issues and lacking proof of fault  then I suggest the thing to do is look for others in the same situation and use numbers of those affected to progress things.

[Faye20]

My car has also not done this since I last reported it in November which I find a bit odd 

[Woodham]

Had the same issue and been in for diagnostics. Don't use start/stop any longer but had a near miss on a roundabout when the engine stopped. Audi say nothing wrong with car and that it will stop if the engine RPM falls below 775. Now had an even stranger explanation bearing in mid this is a manual car.

"The engine is designed to switch off while driving if you are coasting, running downhill or approaching a roundabout ect where the engine is not required. This is why the vehicles now have a 48 Volt system to provide power to the steering, brakes, air con ect while driving without engine power. The grey stop start symbol in the display is just telling you it has switched the engine off as it is not needed right now. It is perfectly normal."

Are they really saying that this car has a mind of its own?

[Oldnuff]

That’s the same response I and others had.  To further matters you’ll need some evidence and lacking proof that it’s not acceptable best to gather details of others affected.  This is not a confidential medium.  My Q2 seems to be behaving itself now and I hope it stays that way.  It was always an infrequent and random event.   I often deactivate the stop/start system now by the way. 

[Woodham]

Is this only happening to manual gearbox cars?

[Oldnuff]

Don’t know for sure but think so

[Woodham]

We have thinking maybe change to an automatic Q2 in the hope that in it could not happen. Seems the software may be designed for auto not manual.

[Woodham]

After a rather heated and insulting exchange with Audi customer service who now think these posts are not genuine apparently I have sold the car as personal safety is paramount. Having had a mechanic in the car when the fault occurred they now say we have to take it back yet again and if it does not happen they will not accept that it has a fault. Wriggle-Wriggle-Wriggle! Apparently, even if they see the fault and their tests show nothing then it has no fault. I reckon that falls under the heading of don't know how to fix it! All communications with the dealership now remain unanswered.

[cliffcoggin]

"Computer says no, so you are a liar" is an all too familiar response from Audi recently.