Sun Roof

[Tracie B]

We took delivery of our Audi Q7 in August and when driving yesterday the front sun roof exploded outward, the noise was so frightening 

got in touch with Audi dealer and then called Audi assist

so far so good, they arrived within 2 hours and took the car to the dealership, they organised a hire car from Enterprise which we collected last evening 

Today they tell us that they will give us an estimate for the sunroof as not covered by warranty and are collecting hire car and replacing with a pool vehicle as they don’t want to pay for hire as not under warranty 

Surely with a car that is under 3 months old with 2134 miles on the clock and nothing hit the car we are convinced this is a fault with the glass, but the computer says no 

Any one out there who would be able to advise as we feel this is totally an Audi problem 

thank you in advance 

tracie

[alpha omega]

threaten to give the car back that should sort it.no way should you be paying for the repair.its a factory fault i would say.regards stephen😠

[cliffcoggin]

Assuming the sun roof was not hit by a stone or other missile, then there is no doubt that the dealer who sold you the car is liable for its repair. It may well be a manufacturing fault at Audi that led to its destruction, but it is the vendor who has liability. The dealer will undoubtedly prevaricate but don't give in to him. Demand either a replacement car or a full and guaranteed repair.