My A6 parking sensors finally fixed by new dealer

[Florence the A6]

Hi All, I hope I’ve posted this in the right place. since taking delivery of my A6 2 years 8 months ago, I’ve had a problem with the parking sensors, they go off for no reason and the car brakes, even when nothing is around. The dealership I bought the car from insist there is nothing wrong with her, they plug her into some computer which comes up with “environmental issues” they say a sensor is either dirty or has stone damage , I asked them to show me the offending sensor and they said they are all fine, there is nothing wrong. This isn’t the only problem I’ve had with sensors, and it’s getting much worse, so much so, after the last visit to the dealership where I couldn’t even get the car out of the car park without her breaking thinking she was going to hit something, they still insisted there was nothing wrong…. I decided it’s time for her to go. Which is sad, as she is the best car I’ve ever owned. Over that weekend, I thought I’d try another Audi dealer, so Monday morning I popped over to Blackburn Audi (40 mikes away)  I explained I hadn’t bought the car from them, they replied you drive an Audi, we are an Audi dealer, we will look after your car. They booked her in, gave me a free courtesy car (my dealer charges £35 a day for a courtesy car) and in she went. They have fixed the issue, I now have the car I should have got originally. I’ve cancelled the cars service and mot at my local dealer and she is booked in at Blackburn Audi. Their customer service is perfect, they were sympathetic to the problems I was having and they sorted it. They thanked me for my business, Audi get charged for the warranty work. I was ready to turn my back on Audi, Blackburn Audi have restored my faith in the brand. The next Audi I buy will be from them. Oh and they had the new A5 in the showroom, it was beautiful 😊

[Steve Q]

Glad you got sorted. It's so nice to hear a positive story about a main dealer. 

[cliffcoggin]

It's good to hear Blackburn Audi gave you good service and can be recommended. Please now tell us which Audi dealer let you down so badly. Please keep the reply strictly factual.

[Florence the A6]

My car was bought from Warrington Audi 

[cliffcoggin]

Thank you.