dashcam disconnected whilst being serviced

[LG-58]

My Audi was serviced at a main dealer when i drove the car home the dash cam had been disconnected.

I was told this was a strict policy and was not negotiable in any way 

Do people have any strong views on this 

[cliffcoggin]

I suppose there might be privacy issues if the possibility exists of you filming or even publishing names and faces of staff at work. Which is very convenient for the dealer because you also can not see what is done or not done to your car.

[Magnet]

Welcome Leighton from the Homeland,

I think Cliff has a fair point, otherwise it would be difficult to justify why you would want it to be connected while in their workshop - unless you don’t trust them. If that is the case, then you would be better off searching for an alternative trusted garage - such as an independent. 
I think many people would need some convincing about the benefit of having a 6 year old car serviced at a main dealer, unless you have some out of manufacturer’ warranty that ties you into doing that.

Kind regards,

Gareth. 

[Magnet]

Wondered what views you have Leighton, and how they compare with the responses you have.

Kind regards,

Gareth. 

[Magnet]

Can see you have revisited the forum. Any update for us Leighton? 

[LG-58]

6 hours ago, Magnet said:

Can see you have revisited the forum. Any update for us Leighton? 

People don't seem to have strong views, I agree main dealers don't seem to be any use beyond three years ( you live and learn 

there is a privacy issue but I feel main dealers should have a policy on dash cams and they should publish this but they have no right to disconnect my dash cam without my permission ,if they cover it or switch it off and switch it back on that would be different 

Also they publish their customer service objectives and then the staff treat you with such contempt .

[cliffcoggin]

I agree they should have warned you in advance, and also reconnected the dashcam once the work was complete.

For comparison, would you be happy to have a tradesman in your house filming his work if there was a chance he would publish the video on Youtube or Facebook etc?

[Magnet]

I think the two responses to date do not concur with your views Leighton, so from the two responses on here I cannot agree with your statement ‘..people don’t seem to have strong views’. 
‘There is a privacy issue here…’ - exactly, the dealer deserves respect be paid their employee’s  privacy - hence disconnecting  a device that interferes with that right to their privacy. 
If I shared your contra opinion, and it was important to me to have that resolved, I would be writing to the dealer principal and asking for an in- writing response to your concern. 
Perhaps you could let us know how you get on, or if you decide not to follow that route. 
Kind regards,

Gareth. 

[LG-58]

13 minutes ago, Magnet said:

I think the two responses to date do not concur with your views Leighton, so from the two responses on here I cannot agree with your statement ‘..people don’t seem to have strong views’. 
‘There is a privacy issue here…’ - exactly, the dealer deserves respect be paid their employee’s  privacy - hence disconnecting  a device that interferes with that right to their privacy. 
If I shared your contra opinion, and it was important to me to have that resolved, I would be writing to the dealer principal and asking for an in- writing response to your concern. 
Perhaps you could let us know how you get on, or if you decide not to follow that route. 
Kind regards,

Gareth. 

Will do regards Leighton 

[Magnet]

Any progress Leighton? 

[Stevey Y]

13 minutes ago, Magnet said:

Any progress Leighton? 

Dont hold your breath Gareth its the usual, we have a few like this recently which strengthens my case for a subscription as it will keep the Wiileys away as the dont like paying to publicly whine.

Steve.

[LG-58]

2 hours ago, Stevey Y said:

Dont hold your breath Gareth its the usual, we have a few like this recently which strengthens my case for a subscription as it will keep the Wiileys away as the dont like paying to publicly whine.

Steve.

Thanks steve for your views 

 

I have not made progress so far as I've not been able to contact audi customer services I'm missed them and they have missed my calls but I am keen to pursue it 

 

Leighton 

[Magnet]

Please keep us up to date then Leighton. Percy Verance is your best pal if you can’t establish contact - just keep trying.

Kind regards,

Gareth. 

[Stevey Y]

21 hours ago, LG-58 said:

Thanks steve for your views 

 

I have not made progress so far as I've not been able to contact audi customer services I'm missed them and they have missed my calls but I am keen to pursue it 

 

Leighton 

Hi Leighton, you have had a wealth of reasons as to why they do this my car went in for repair for a month at one of the local body shops, guess what they disconnected the dash cam which I knew they would it protects the identity of the staff as well as anyone can patch in to the bluetooth system on the camera and download the footage, all their equipment where its stored, even the Police have to get a court order to seize CCTV footage from inside the workshop, it wont matter how far you pursue this the answer will be the same, I can see their point of view insomuch as how would you feel if anyone was filming your kids on a beach without your knowledge and selling the footage on line.

Steve.

[LG-58]

I do see that my beef is that i think they need my permission to disconnect it and i would like to see the policy document to have which spells out the reasons

Also their attitude regarding this matter is very much take it or leave it this is what we do 

[Magnet]

I can only wish you well with this Leighton.

Life’s experiences with me, have pointed me towards an acceptance that a ‘supposed  problem’ is likely to be the worse thing that’s happening to you at the time, and you will find that once something more worrying comes along, you wonder why you were so hung up about the first issue! 
Still, only one person’s opinion.

My earlier point re. Percy Verance was that if you are going to take action, then make a determined, and more to the point, constant effort to sort it , rather than accept the ‘they are not coming back to me’ principle.

Anyway, good luck with the outcome.

Kind regards,

Gareth. 

[LG-58]

6 hours ago, Magnet said:

I can only wish you well with this Leighton.

Life’s experiences with me, have pointed me towards an acceptance that a ‘supposed  problem’ is likely to be the worse thing that’s happening to you at the time, and you will find that once something more worrying comes along, you wonder why you were so hung up about the first issue! 
Still, only one person’s opinion.

My earlier point re. Percy Verance was that if you are going to take action, then make a determined, and more to the point, constant effort to sort it , rather than accept the ‘they are not coming back to me’ principle.

Anyway, good luck with the outcome.

Kind regards,

Gareth. 

Thanks Gareth

who is Percy Verance

BR

Leighton 

[Magnet]

Come on, catch up Leighton. He is the best pal you will need when you are trying to keep chipping away at a problem! 
Kind regards,

Gareth. 

[LG-58]

2 minutes ago, Magnet said:

Come on, catch up Leighton. He is the best pal you will need when you are trying to keep chipping away at a problem! 
Kind regards,

Gareth. 

 

2 minutes ago, Magnet said:

Come on, catch up Leighton. He is the best pal you will need when you are trying to keep chipping away at a problem! 
Kind regards,

Gareth. 

wow how stupid am I

 

well done

[Magnet]

Every body will have a need to call on Percy at sometime.

The one you don’t want knocking your door is Dai Lemma. He’s always bad news! 

[LG-58]

2 minutes ago, Magnet said:

Every body will have a need to call on Percy at sometime.

The one you don’t want knocking your door is Dai Lemma. He’s always bad news! 

Tuned in now