B9 Audi A4 Remote Heating

[rosh5800]

Hi all,

I’ve just bought a B9 2020 Audi A4 S Line 40 TFSI MHEV S Tronic with 32,000 miles on the clock and got myself set up on the MyAudi app. I have also purchased the Audi Connect Remote & Control from the Functions Store. However, I can’t seem to use the features, mainly the option to heat up the car before I even get in. Is there something I’m missing or doing wrong? My door handle sensors also don’t seem to be working, I’m having to lock and unlock the car via the key fob. I’ve gone through settings but nothing clear on there and the sensor just doesn’t seem to work. Any advice would be greatly appreciated. Also, any other tips and tricks I should know and recommendations for extra security?

Many Thanks