A4 2021 Sat Nav Stuck at Initiallising

[mt1982sheff]

Hi all,

Picked up a 71 reg A4 black edition yesterday, all good apart from the sat nav is stuck on the 'initiallising' screen.

Is this something which has to be paid for through a subscription with Audi or does it just need an update?

Thanks in advance!

[cliffcoggin]

Did you purchase privately or from a dealer?

[mt1982sheff]

Hi, purchased the car from Motorpoint

[cliffcoggin]

Assuming Motorpoint counts as a dealer, take it back for the company to sort out at no cost to you.

[Steve Q]

Definitely get it back to Motorpoint to fix. You could try the mmi reset first to see if that fixes it. 

[mt1982sheff]

Thanks both for the replies, much appreciated.

Spoke to Motorpoint and they said I need to speak to Audi, they didn't list it with Sat Nav (i didn't check if nav worked - just drove the car and was happy with it) so my fault there! 

Annoyed as it never even crossed my mind that sat nav wouldn't be included in a 71 reg A4.....you live and learn I suppose!

Called Audi and they said we can help......you just need to subscribe to the Audi connect service for it to work!!

Tried MMI reset and still no luck 😕 

Not a major issue as Android Auto works, just grates on me that I've bought a decent car but basic things like the inbuilt sat nav aren't working

[Steve Q]

Ah if you need a subscription that won't be cheap. 

[mt1982sheff]

Audi said £160/yr 😪 takes the pi$$ that basic functions like sat nav are stuck behind a pay wall.

On the plus side loving driving the car - changed from a Ford Ranger so a bit different but well happy so far.

Looks like it's Android Auto from here on 🤣

 

 

[Steve Q]

That'll be a better sat nav anyway 

[icstm]

On 12/20/2024 at 10:56 PM, mt1982sheff said:

Audi said £160/yr 😪 takes the pi$$ that basic functions like sat nav are stuck behind a pay wall.

On the plus side loving driving the car - changed from a Ford Ranger so a bit different but well happy so far.

Looks like it's Android Auto from here on 🤣

 

 

I have a 2021 plate B9.5.

Sat nav works without subscription, the sub gives you things and live traffic and Google places search (as used in Google Mas_.
I like the Audi nav in the virtual cockpit (and in the HUD). We then put Waze on the middle unit for accident/police/camera warnings.

1 - First reboot the MMI.
Then we start the longer fault finding.
2 - To help, post the version of your MMI software and the version of your current maps database.

 

Edited 21 hours ago by icstm

[mt1982sheff]

Hi

I ended up purchasing the subscription but even though the license is showing on the MMI I just get a failure message that Audi Connect Service Installation failed.

How do I access the info regarding MMI software & maps database versions?

Thanks

 

[mt1982sheff]

Hi, 

found the area in the MMI for software versions, detailed below;

Software version - 3390

MMI software version -release-33.11.2-MLB-AS-2025-SNAPSHOT-15.06.2020-16:35:05

Media driver - CL33_MIB3H_AU_ER_G4x_2102110PROD-1

Gracenote database - Region=EUROPE - Version=6