A4 2021 Sat Nav Stuck at Initiallising

[mt1982sheff]

Thanks for all the replies. Looks like they've finally found the issue after having the car for 2 days!

The software in the car was corrupt following an Audi OTA update a couple of years ago leading to the 'Sat Nat is Initiallising' loop and the car not being able to connect with Audi online services for any patches / updates since then.

Its currently in a "battery centre" having a full wipe and reinstall, due to be complete by end of tomorrow (hopefully!) 

On a positive they are updating the software FOC and 'just' charging the !!£140!! diagnostic fee - when they explained what was needed they said there are no further charges as it was caused by Audi so they'll rectify it at their cost.

Hopefully this sorts it - I'll drop a final update on it when I collect the car.....

[cliffcoggin]

22 minutes ago, mt1982sheff said:

On a positive they are updating the software FOC and 'just' charging the !!£140!! diagnostic fee - when they explained what was needed they said there are no further charges as it was caused by Audi so they'll rectify it at their cost.

£140 diagnosis in addition to the £160/year subscription? I reckon that's a positive all right...for Audi's balance sheet.

[mt1982sheff]

I'd rather have got there for the sake of a £140 diagnostic than what could have been a lot worse. As far as the subscription goes, if it works for me I'll keep it, if not then it doesn't get renewed next year.

 

[icstm]

32 minutes ago, mt1982sheff said:

Thanks for all the replies. Looks like they've finally found the issue after having the car for 2 days!

The software in the car was corrupt following an Audi OTA update a couple of years ago leading to the 'Sat Nat is Initiallising' loop and the car not being able to connect with Audi online services for any patches / updates since then.

Its currently in a "battery centre" having a full wipe and reinstall, due to be complete by end of tomorrow (hopefully!) 

On a positive they are updating the software FOC and 'just' charging the !!£140!! diagnostic fee - when they explained what was needed they said there are no further charges as it was caused by Audi so they'll rectify it at their cost.

Hopefully this sorts it - I'll drop a final update on it when I collect the car.....

Glad it is now sorted. Shame about the annual subscription if you did not need that.

£140 for the diagnostic is steep, but I assume standard price by main dealer.

The time it takes them to update the software and firmware is not insignificant, it boggles me why, but mine took an age as well.

Luckily mine was authorised used, and I made it a condition of purchase. The sales lady did try and check with the garage and the garage incorrectly told her was on the latest s/w. It was not, I was on a "current" software, probably like yours, so old, but not out of date and still in service, so they do not update those versions unless they have to, as it is such a pain.

So in my case the update was a free update, but I saw the hours they billed Audi warranty!

Note I have paid for an annual map subscription, as I quite like the live traffic. I have a HUD, and though Waze is better in town, the Audi data is fine on A-roads and I like the directions in the HUD.
You can have carplay in centre screen with a mini Waze screen to alert you for police and cameras.

[mt1982sheff]

Yeah, definitely steep but I'd rather that than keep being annoyed with something that should work but isn't quite right. 

Even without the maps issue I would have tried the Audi subscription for a year so chalking that down as part of the purchase price!

Fingers crossed it's plain sailing from here cause really enjoying the car other than the software issue - glad you got yours sorted too 👍👌

[cliffcoggin]

5 hours ago, mt1982sheff said:

Yeah, definitely steep but I'd rather that than keep being annoyed with something that should work but isn't quite right. 

I know what you mean as I am the same. I prefer to not have a particular function or service or product at all if it does not work as it should.

[mt1982sheff]

Collected car yesterday, everything working as it should (plus wireless Android Auto which wasn't there before!) and Audi waived the diagnostic fee so finally all sorted....!