Sat Nav (No Satellites Detected)

[LMJ]

Hi, I have recently bought a 12 plate Audi Q3, which I am delighted about, however, the sat nav doesn’t appear to work and I was hoping someone might be able to assist or point me in the right direction. 

For context the car has the original Europa 2012 SD card installed. But when I go into the settings it says “0 Satellites found”. Having poured over previous threads on various forums I’ve come across 3 potential solutions.

1- The outdated maps need replacing with a more current version, thus fixing the issue. 
2- The firmware is outdated, hence the Sat nav no longer working. For reference it has RMC_EU_P11474. 
3- The GPS antenna has stopped working and needs replacing. 

I’ve contacted the local Audi dealer and they believe it’s most likely a firmware/software issue, but haven’t told me if it’s something they can rectify. They’ve also quoted me £330 for the 2024 Europa SD card and installation. 
 

Any help or guidance would be greatly appreciated! Thanks

[Steve Q]

I'd suspect the antenna personally. But an update to software is no bad thing. 

[cliffcoggin]

I'd agree with Steve Q. Old software and maps should not affect the ability of the sat nav to detect satellites, even if it can use the satellite data.