Audiutr dashcam - password issues

[RMB UK]

Hi.

Has anyone had issues with the AUDIUTR hotspot password? The default password does not satisfy the system's own minimum criteria "Too weak", and cannot be saved. My AUDIUTR app still has that default password and cannot connect to the dashcam system. From what I understand the only way to resolve this is to do a factory reset of the camera system, but, following the UTR 2.0 handbook instructions, after holding the power button for 20+ seconds there are 3 "beeps" and the system closes down. Unfortunately though, when it restarts, it has not reset the password to the default and hence I cannot connect my app to it. I thought about getting a replacement SD card from Audi, but from what I understand the password is not stored on the SD card. Has anyone actually managed to successfully resolve this issue? TIA.