Q5 50 TFSIe intelligent mode not working

[AndyRN]

Hi. I’m new to the forum and wondered if anybody has had the same issue. It’s a 23 build year and recently, when in intelligent mode, the car doesn’t shut off the petrol engine, which is resulting in sub 20mpg. It’s intermittent but for sure, it’s definitely not right. It’s booked in with Audi in a few days. Any advice would be appreciated. Thanks. 

[Steve Q]

I'd recommend a diagnostic check to see if any fault codes flag up. As this is under Audi warranty I'd get it booked in asap. 

[AndyRN]

Thanks, Steve, 

I’m hopeful that they do find a fault when they plug it in, as there are no fault  messages in the MMI, which I find strange. I’ll update post following Monday’s visit to Audi.