DAB radio stopped working

[Mark A6]

@Smithers01 I spoke to Tyneside Audi and they'd not heard of the issue yet. 

i then called Audi UK and they were more helpful and have raised a technical case to have it checked out.   They will call or email me with updates in the next day or two, they hope. 

[Dave321]

Hi Mark thank you for the update 

When I got in my car this morning the local stations on DAB have now also disappeared so I’m having to use FM until we get a solution 

[Smithers01]

I cancelled my booking I had setup with Tyneside Audi as im not wasting £150 to be told it could be various things x,y,z etc.

They were not interested when I mentioned about multiple people having the same issue, person on the phone immediately asked for my reg and name to cancel the appointment. Glad to hear Audi UK were much more helpful

Edited Monday at 01:14 PM by Smithers01

[Mark A6]

Interesting an hour ago they said they'd not heard of it then!!!

And yes,  I've done the same as I too hate wasting money

[Amyp23]

Iv had a diagnostic reader on my car that my cousin did, it came up with no faults on it for the radio.  

[Dave321]

Hi Amy 

in a way that’s great news alas unfortunately we’ve all still got the same problem

even more confusing now 

[raycox]

I have a Audi Q3 3018 where I lost all of my national dab radio stations last week too. Any idea of Audi want £180 just to diagnose 

[Smithers01]

Welcome to the club. This is a widescale issue which needs investigating. 
 

Please list your MMI software version and the year of Audi vehicle. 
 

I have cancelled my booking with Audi. I suggest you don’t pay them anything at the moment whilst it’s looked into. 
 

 

[Mark A6]

@Smithers01 good call.   Happy to correlate and pass back to Audi on the back of the call I made earlier,  if it helps. 

[Dave321]

Hi Mark our numbers are growing daily we were all affected by the same issue roughly at the same time it’s deffo an Audi issue not a fault of any transmission or individual vehicle. 
 

[raycox]

This is my software version year is 2018

Edited Monday at 05:28 PM by raycox

[Ian Audi Mulitple]

Exactly the same issue. 2018 A1. 

[Dave321]

Exact same software as Raycox 

[Amyp23]

Q3 2018 

[Smithers01]

Has anyone got newer software than 'RMC_EU_P16342'. My suspicion is that it is this firmware and lower having the issue.
Seems like RMC_EU_P16342 is the latest RMC firmware. 😬
 

End of the day, the cars were sold having DAB support. If this is now not available due to a specific software issue. Audi need to come out and fix this free of charge.
It happening on various car models 2014-2018. I will try and raise a support case with Audi UK tomorrow.

Edited Monday at 08:40 PM by Smithers01

[Mthom]

2015 Q3 so looks like the software version is older, but same issue if no D1 national DAB stations

Edited yesterday at 06:14 AM by Mthom
Additional info

[Noel07]

Morning all, I'm very glad I found this thread, as I am having exactly the same issue and have been pulling my hair out trying to resolve it and thinking, oh no here comes a big bill! I will be following this closely and good luck Mr Smithers! 🤞

[Dave321]

Hi Noel welcome to the group 

we’re all in the same boat with this issue so hopefully one of us will come up with a solution 

[Noel07]

Let's hope so Dave, thanks mate.

[ROBK1985]

Just to add I have a 66 plate Audi A6 SE Executive and mine too has had the same issue since early last week.

Incredibly frustrating. Spoke to our local Audi Specialists where I take my Audi for all my maintenance works and they've heard of nothing so far.

They logged onto their portal with Audi to check their latest bulletins, but there was nothing on there yet.

Will upload a photo of my Firmware/Software Version later.

 

Rob

[DavidNew]

I've been chatting with Audi UK on X and they suggest I go to my local Audi dealership for investigation. I’ve said I’m not paying to identify a problem which is known and widespread since the move to DAB+ on the 31st March 2025 - they’ve escalated and said VW Audi know nothing about it.
 

i think they are stonewalling for now. 

[Smithers01]

@DavidNew well done you. Do not give them the £180 for a diagnostic. Amy posted yesterday that she had a diagnostic check done and the results were fine.

Audi need to realise this is a major wide-scale issue with their infotainment systems. I didn’t realise this coincided with DAB+. I’ll research into the changes made. Having that information available might indicate why it’s no longer working. Or at least could be passed to Audi engineers (if they’re even willing to acknowledge!)

I've spoken to a few friends who own VW vehicles and they aren’t seeing the issue. What with sharing some parts I thought this may be possible. 

[ROBK1985]

Just on the DAB+ thing, and I'm no expert on these things, but I listen to Radio X every day (or did until this) from the D1 National channels, and they switched over to DAB+ in 2019, so I'm not sure it's that.

 

Rob

[Mark A6]

Cheers all.   I'll document this later and feed back to the person I'm speaking to at Audi UK too!

[AliG]

I have a 2015 A6 and been having the same problem with D1 national stations

would be great to find out how to fix it