Transmission Fluid Low

[bounderboy]

Hi,

 

Sorry for one of those panicy posts from a newbie where I probably haven't given enough information and impossible to give definitive answers!..

 

However my Q7 (2007 Sline 3.0TDI Auto) has just had to go in to the dealer for repair.   The transmission was not working correctly and taking a while to engage gears and over revving - much like a slipping clutch on a manual.

 

They have just rang to say the transmission fluid is low - have you been off roading?   Which it never has - and its only done 50,000 miles.    Really worried now that the lack of fluid will have caused massive damage.   Is it possible that just topping it up will cure it - assuming no leak to fix.

 

From what i have read elsewhere the transmission fluid is impossiblish to check by customer and should last for the lifetime.    The car has full Audi service history - is there any precedence for Audi's helping with the repair costs.  

 

They say they have to take bumper off for leaks - if a leak is found and a manufacturing fault - is there still any responsibility of Audi even well outside of the warranty..

 

Any information anyone has to ease my fears that this is really bad news.. please try and not scare me more!   - and any advice on how to work with Audi to make sure the bill isn't astronomical would of course be much appreciated..

 

Cheers

 

[Audi Owners Club]

Hi and welcome to the club!

 

The only way you would get any goodwill out of Audi is if you have full main dealer history and even then may be difficult on a 2007 car. Worth a try though!  :)

[bounderboy]

Thank you - it does have that at least - so not impossible then..   They are exploring fault but not mentioned a cost for doing this - I assume they will just slap a bill at me :-( 

[bounderboy]

Hi - just thought I would give an update from Audi today.

After further investigation they have found the source of leakage - there are apparently two hoses that leave the transmission and they (for an unknown reason) been rubbing together a chaffed the hoses over time until finally they perished and dumped the fluid from the transmission.

They need to source the hose or clips or something and they aren't a stock item and need to come from Germany - and have an eta of days or weeks currently.   This "relaitvely simple" job once they have the part is going to cost over £900.   Worst of it is they cannot guarantee this will fix it as the gearbox may have been damaged after the fluid was lost.

 

Best case scenario £900 - worst case scenario - doesn't bare thinking of i suppose.   I have opened dialogue about a goodwill gesture and they are investigating - however they said any gesture would be at dealer level so worried it might be keyfob or set of mats or something :-(   Not sure what flexibility they have and it just seems unfair that this appears to be something that we had not control over..

 

Anyway - will see what unfolds tomorrow...  thanks for listening..

[Audi Owners Club]

Ouch doesn't sound great  :(

 

Fingers crossed you have some luck with the goodwill gesture. Not sure why it's only dealer level though!