austinsandford Posted September 5, 2014 Posted September 5, 2014 Four months ago I purchased a new A6 Ultra, since then it has been back into the garage 4 times, each time for about 10 days with the same fault, the yellow engine management warning light keeps coming on, apparently its a problem in the Ad blue system. Has anyone else had this problem ? as I am beginning to regret buying the car, and I want the dealership to replace the car, but as expected they don't appear keen to do this.
austinsandford Posted September 23, 2014 Author Posted September 23, 2014 this is now the updated history of this sad story :_ Broke down first time 4th June, got it back about10 days later. Broke down second time 15th August Drove car off the forecourt approx 22nd Augustand fault returned before getting on too road Received car back 1st September Broke down 3rd September again Phone call from Garage 12Th September to tell methat they had found four faults in the system, three of the faults were clearedwith a new wiring loom, the fourth fault was not cleared until another new pumpwas fitted, this is the second pump fitted. I told them that I had noconfidence in the car and wanted a replacement, I was told that the Dealershipmanager was aware of the problem and he would speak again to him and the salesmanager and they would get back to me on Monday. 15th September phone call from garage to tell methe car was ready to be delivered backto me, said I was not happy about this and spoke to the Sales Manager who saidhe would speak to Audi UK, he got back to me and told me that Audi had said forthem to keep the car for another day and then re check the before handing it back to me, Audi were alsogoing to look into some compensation,the sales manager said he would get back to me tomorrow if this was ok. I saidyes go ahead. 16th September 3:40pm heard from the garage whosaid that some sensors had started counting down which they thought was prior to the light coming on, they were intalks with Audi re this so were keeping the car. 22nd September contacted Audi Aberdeen as I hadnot heard from them, they are still checking the system but have not got to thebottom of the fault, said again that I wanted a replacement as they have nowhad the car for over five weeks, and since they don’t know how to fix the carit should go back top Audi to fix and give me a replacement, the sales managersaid he would pass my comments on the Audi UK and would get back to me. 23rd September still waiting !!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now