Lesley

[Lesley]

Hi All

Lots have been posted under the EA189 update issue. I just wanted to underline that the 23Q7 is showing similar problems too. Much the same story. My car, an Audi A1, has always been serviced by Audi and ran perfectly. Then, in July 2017, when it went to Leicester Audi to be serviced, unbeknown to me, they did the 23Q7 update at the same time. At the time I wasn't perturbed; why should I be? Then, within a short time the engine management light started to flash but with no loss of power.  I immediately reported this to Leicester Audi, who just told me, well, nothing really, other than to call the RAC if I were concerned. There was no offer to check the car over.

To cut a miserably long story short, I've since had a long string of issues, with other emissions related warning lights coming on too, plus the car going into limp mode on a busy motorway, 100s of miles from home in torrential rain with poor visibility, which was pretty scary. RAC have been out twice and eventually Audi Assist. Leicester Audi, after some weeks,  took the car back to, finally, check it. After two days I got it back, with no changes made. Two weeks later the same warning light came on and it has now been recovered to Leicester Audi and Audi UK have given me a hire car. This was after my having to be pretty insistent

The current situation is that I'm continuing to use the hire car. I've told Audi that unless they can demonstrate they have 'repaired' my car, I do not want it back. Instead, I would like them to buy back the car from me giving me a (pre-update )decent price. It's watch this space for me. Anyone else in a similar situation? Any advice to offer?

Good luck to those struggling to get Audi to take proper responsibility for the mess.

 

[Magnet]

Hello Lesley,

Very sorry to hear your now-not-surprising tale of woe. It's intereing from a couple of points:- This 6 year old car shows my ignorance, since I would  have thought its age predated the recent 'fiddle' , but obviously not.

Anyone know the oldest model year that now requires being subjected to the emissions recall? 

Second point:- can a dealer carry out this modification without the owner's knowledge or permission? In effect Lesley, were you aware that the recall modifications were going to be carried out on your car at the time of service - I.e. had you been requested to present it for recall? 

As has been said so many times, hindsight is a wonderful thing, but I think the consensus of opinion is to keep these cars well away from a main dealer (particularly where the car is out of warranty), and if for any reason it HAS to go to an Audi dealership then it is wise to inform them in writing that you do not wish the car to be subjected to the recall, and if they do carry it out then you will hold them financially responsible for the rectification of any subsequent defects. 

As with most other posts on here, I think all that can be said is good luck in trying to get it back to near to where it was.

Kind regards,

Gareth.