Audi Complete care

[Rubensolo]

Hi,

just placed an order for an Audi Q5. It would be my first car. I have been offered the Audi Complete service and maintenance for either 3 or 4 years. Just wanted to know views whether or not is good value for money. I am unlikely to do more than 10000 miles per hour. Any advice on comments on the matter will be appreciated.  

Thanks 

[Trevor]

Hi Ruben....welcome to the Forum

Maybe a good idea (if not too expensive) to take it out for the first few years of it's life as if its going to go wrong, it will be during this time and for warranty purposes then it's definitely a good way of tying your dealership into sorting any issues promptly and at no cost.

Let us know what you decide

Cheers,   Trevo

[rockingdoc]

At 10,000 miles an hour, I think your servicing and maintenance may be quite costly 😉

[Magnet]

Hello Rubén,

The full devil will be in the detail and may include them changing chargeable items e.g.tyres etc. which you can obtain much cheaper elsewhere. Chances are, they will put this on a Longlife schedule so I it were me, I would be enquiring about the cost of such servicing over a 40k running period. My experience is that Longlife intervals can be as much as 18k so you might only need 2 services - and one brake fluid change after 2 years.

As Rockindoc points out, if you are going to do 10k miles an hour then things are different , and you would want to employ air hostesses and be serving duty free! 

Enjoy the car. 

Kind regards,

Gareth.

p.s. Being rather cynical, such packages are usually a route to the salesman's commission. No doubt you've been offered the much cheaper elsewhere GAP insurance , alloy wheel cover, tyre cover, super polish finish etc. etc. 

[Rubensolo]

Apologies for the delay replying. 

I went ahead with the service plan. Only doing 10k per annum not per hour 🙂

It has been almost 5 months of ownership and everything is going well so far. I had to take the vehicle twice for some minor issues (automatic boot and lane assist). 

Now I am about to receive an A5 and the issue with audi complete care was considered again. £44 for 16k per annum only service and maintenance which seems pricey but at least provides peace of mind. 
Regarding additional packages, yes I was offered the overprice gap insurance and other things but bought them separetely from direct gap (good prices and for a further discount I suggest contacting Elizabeth directly). 

What bothers me is that the service plan on the A5 only includes service every 19k miles as opposed to yearly

[Magnet]

Hello Rubén,

Just noticed your last October date  on the original post, and dint realise Rockindic had given it the kiss of life. Apologies for my well out of date advice.

So it's gone or going! Well done you - I don't buy a new pair if shoes every six months! 

Service plan on A5 -£44 and pricey?      Not sure how often you are paying the £44. 

19k service intervals too long? That interval was what I was referring to as a Longlife schedule. 

Kind regards,

Gareth.

[Rubensolo]

6 minutes ago, Magnet said:

Hello Rubén,

Just noticed your last October date  on the original post, and dint realise Rockindic had given it the kiss of life. Apologies for my well out of date advice.

So it's gone or going! Well done you - I don't buy a new pair if shoes every six months! 

Service plan on A5 -£44 and pricey?      Not sure how often you are paying the £44. 

19k service intervals too long? That interval was what I was referring to as a Longlife schedule. 

Kind regards,

Gareth.

You can tell I am not very good at forums! 

For the A5 is £44 is per month for a 4 year contract. Service and Maintenance only and . £58 for Service/Maintenance and Tyres. 

New to car ownership as the Q5 was our first vehicle and I have no clue what additional costs are involved within the next 4 years. 

I am planning to get a tyre cover separetely as it would be cheaper to just pay £58 per month. 

[Magnet]

WHello Rubén,

I thought it might be per month, but I then I thought surely not. 

Thats £2112 over 4 years for 2 Longlife services. I'm on gas and air here just on the thought of it! 

Still, on the bright side, if you change it again in 6 months you will have only paid them £260  ish for nothing - might be mire economical! 

Kind regards,

Gareth.

[Rubensolo]

Actually they just told me it is £48 as I am on a 49 month agreement. I decided not to go ahead and complaint to Audi due to the extra cost for 1 more month.

I was keen on getting it not just for the service but what if the car needs brake pads, clutch replacement or other additional things included on the service/maintenance plan. I may just be completely wrong (probably I am) and you are right that i am being overcharged for just a few services. 

[Magnet]

Cheques for significant money saving advice can be made payable to ' Gareth@.........'

[Rubensolo]

18 minutes ago, Magnet said:

Cheques for significant money saving advice can be made payable to ' Gareth@.........'

I can send a cheque to your preferred charity if that helps 🙂

So I get the impression only newbies like me are paying for this service plans and if ownership is within 4 years not really needed. 

I was concerned with the prices for replacing/repairing certain parts. 

How often do you replace a cam belt? Clutch?

[Adbro]

Hi Ruben

 Yeah you got fixed service plan costs. 

Cam belt is recommended for change every 5yrs or 50k miles whichever is sooner. It's recommended that the water pump is changed at the same time. 

 Clutch I'm not sure about though. I'm sure it's like the brakes as it wears in relation to your driving style. Only ever changed one clutch and that was on my old Escort at 100k miles.

 With that in mind you should look at how many miles the car has on it when you collect plus how many miles you will put on the car over how many years you will keep it.

hope that helps Adam

[Rubensolo]

2 minutes ago, Adbro said:

Hi Ruben

 Yeah you got fixed service plan costs. 

Cam belt is recommended for change every 5yrs or 50k miles whichever is sooner. It's recommended that the water pump is changed at the same time. 

 Clutch I'm not sure about though. I'm sure it's like the brakes as it wears in relation to your driving style. Only ever changed one clutch and that was on my old Escort at 100k miles.

 With that in mind you should look at how many miles the car has on it when you collect plus how many miles you will put on the car over how many years you will keep it.

hope that helps Adam

Hi Adam,

Thanks for the response. 

It is a factory order so 0 miles. I am likely to do 16k miles per annum over 4 years ownership.

[Adbro]

Hi Ruben

The varied interval service plan is up to 19k miles or 2 years. The on board computer will indicate when service is needed so I would say a service is needed every year if your doing 16k. Driving style and number of journeys will be a factor in the computers calculation. You will need to carry out the services for the 3 year Audi warranty.

[Rubensolo]

Thank you very much for everyone that contributed. 

Gathering from the responses it seems Audi Complete care is an overpriced plan. I went ahead as I got the original price quoted. I can still cancel the agreement so I will think about it for a bit longer and decide on whether or not to keep it. 

[Magnet]

It was a joke Ruben! The Welsh and the Irish laugh to themselves- the Engish are on a learning curve ( am I allowed to say that!?) 

cambelt - never in 40k  or 4 years.

clutch . Current A3 on 146k on original clutch.

Kind regards,

Gareth.

[Rubensolo]

1 minute ago, Magnet said:

It was a joke Ruben! The Welsh and the Irish laugh to themselves- the Engish are on a learning curve ( am I allowed to say that!?) 

cambelt - never in 40k  or 4 years.

clutch . Current A3 on 146k on original clutch.

Kind regards,

Gareth.

Got the joke Gareth 🙂 Thanks for the response. I am tempted to just cancel the agreement within the 14 days cooling off period. 

[Magnet]

I hear of sigh of relief from the wallet direction! But a groan from the salesman's wife who might not get her new dress now.

[Rubensolo]

12 minutes ago, Magnet said:

I hear of sigh of relief from the wallet direction! But a groan from the salesman's wife who might not get her new dress now.

Don’t get the impression they get commission on those as I believe it is handle directly by Volkswagen Finance. Gap insurance and all the other extras are, in my view, where they get the money. They were more keen on that one and I had to chase them to actually get a quote on the service plan. 

[Adbro]

They have targets for everything they sell