My letter to Audi Uk re constant engine low level lights

[Riccardo]

 

Dear Audi uk

 

 

 

I have written and spoken to you many times re the vehicle Audi A4 2.0T TFSI. 

 

An ongoing constant issues I have mentioned to Audi uk in the past is the several engine oil level low warning lights, between Audi services. 

 

I have owned the vehicle since August 2015 I have had two Audi Services one major and one minor so far. 

 

The issue is between services the engine oil level low warning lights come on maybe on average three separate occasions, through the twelve months and when I check the dip stick in fact the engine oil is at a low level. I have a rough idea this happens around every two-thousand miles driving overs the two years, which seems as excessive amount of oil leaving me mentally exhausted dealing and thinking about this issue constantly. 

 

 

You are aware from my files I have spent thousands of pounds with Audi uk franchises to keep this vehicle on the uk roads in its best condition even when the engine suffered catastrophic engine failure. 

 

 

I have seen online Audi have helped other 

owner(s) of the 2.0T TFSI vehicle, with the same issue I am having full curtsey of Audi footing the bill, such as a curtesy piston rings replacement and or other fixes for this issue unbeknown to me. 

 

 

I am aware my vehicle is outside the warranty period. 

 

 

My current vehicle mileage is 106719

 

 

I am unable to contribute any money to a repair as I am already in debt due to past Audi vehicle issues. 

 

I look forward to your response regards. 

[Riccardo]

I know it's a long shot but what I got to lose apart from them telling me to get lost lol

[Riccardo]

12/12/17 booked in for an oil consumption test part one, must do 620 miles after and bring it back to Audi. 

[Riccardo]

I also found this link on Audis website. 

https://www.audi.co.uk/about-audi/latest-news/audi-uk-bbc-watchdog-oil-consumption-june-2015.html

 

Audi UK / BBC Watchdog / Oil Consumption – June 2015

Jun 4, 2015

Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network.

As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern.

The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.

We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110free of charge from landlines*.

 

[Riccardo]

Ok update after talking to three different people from Audi two from Audi Uk and one from dealership. The two from Audi Uk both twisted the words of the article saying words to effect "this only includes vehicles from 2011 and upwards, your vehicles not included" I had to point out that no where on audis article says my vehicle not included as it would fall under the OLDER vehicle classification on article. Eventually I spoke with a man from the dealership he said audis oil tolerance for my engine is 0.5 litres per 1000 miles which is totally acceptable. I do roughly 8000 miles a year so that would mean a lot of top up as engine capacity is something like four litres? Crazy  

 

Ive never experienced nothing like this in my life having owned other vehicles in past (non Audi) to me it sounds abnormal and I can't understand why it's normal for a Morden day vehicle to burn so much engine oil? Bad engineering? Etc etc? Crazy. 

[Steve Q]

Sorry to hear your having a bad time Richard but this is becoming a too common problem on vag cars. My dad's 2013 1.6tdi a3 and 2016 2.0tdi Passat both burned too much oil for our liking. Keeping working on them though as I do hope there is some factory good will they can do. 

Cheers

Steve 

[Riccardo]

1 hour ago, Steve Q said:

Sorry to hear your having a bad time Richard but this is becoming a too common problem on vag cars. My dad's 2013 1.6tdi a3 and 2016 2.0tdi Passat both burned too much oil for our liking. Keeping working on them though as I do hope there is some factory good will they can do. 

Cheers

Steve 

Nah I can't be bother I've consigned myself to having to purchase edge castrol 5w30 edge every year out my own pocket :( this is crazy. I'm seeing loads of people across the world with this same complaint yet Audi uk say this is normal oil usage wow. 

[Riccardo]

Audi uk employees even said to me they would charge me a diagnostic fee I'm not sure if they ment for the oil consumption test or after but either way I was not best pleased hearing that. 

[Steve Q]

It's not good either way!