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Had this problem on my a6 c6 where aircon didnt work good. Hot air was coming out from some wents and the rest was cold . Did a bit of resach and the problem was clogged up valve located under the plastic cover where the wiper motor is. Simple job took me 30 min and its woking like new . This youtube vid was very helpful

Hello Omar, Thanks for coming back on this. Causation - medical eh, and there's me believing that the term originated with the legal profession, which I still think it does, but it seems one is never too late to learn something new. Still, back to your issue. Sorry to say it as it appears to me Omar, but we now understand:- This issue originates back (well?) in excess of 3 months ( since it has been with the ombudsman for that time) , and despite taking the case to them, it appears that you are not yet in receipt of a report from the dealer - because up to this time, and on advice- you possibly have not asked for one. Pessimistic possibly, realistic probably, but I 'm not sure how the ombudsman is going to judge on that without such basic evidence to digest. You would obviously know better than I, but would this be a little like taking a case to the BMA without an independent consultant's report? Again, this will come over as being pessimistic, but a friend of mine took a classic car insurer case to the ombudsman, having failed ( over many, many months ) to get satisfaction from the insurer. He eventually won the case after a further 18 months of deliberation! I would ask, where is you car now, how long it has been there, how is it stored, what would have been its current market value (in pre engine failure condition ) and what would you estimate its value will be in say possibly 18 months of sitting around waiting for a decision? Being in your unfortunate position, all of these questions are reasonable to ask and answer - before you add the hassle factor - since yes, life can be difficult, but sometimes it boils down to biting bullets. I still think it would be useful to know what the background is with this car ( as was mentioned in an earlier post). e.g. how long you had owned it before the engine issue, service history, any evidence of earlier issues from service history information or information from previous keepers etc.? I'm sure this is likely to be of interest to the ombudsman as well. Anyway, Omar, I think all I can do is to genuinely wish you good luck in sorting this out with Audi - which I guess is where your claim rests. Kind regards, Gareth.