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Hi Gareth, yes I bought the car from an Audi dealership about a year and a half ago with an Audi two year warranty. Then in October 2020 when the thermostat was replaced due to the coolant level being low, the Audi dealership who carried out the repair added coolant. I have not personally added any coolant to the car since I’ve had it. When I collected the car earlier today (still with the heating not working) the dealership slightly changed their story, and told me that the coolant itself isn’t contaminated it is the coolant holder in the car which is “dirty“. They believe it is this that has potentially blocked the heating. But unless I agree to pay £800 to have the coolant system flushed out they won’t know for sure what the issue is. The problem I have is the car is still under warranty and I don’t feel like I should be having to pay £800 to flush the coolant when we don’t even know that that is the issue. The only thing that they have now been able to confirm is that they think the coolant holder is a little bit dirty. As it is a warranty issue, I called the warranty company to talk about their decision to not cover this (as the dealership are pushing the blame/decision onto them), and they suggested I call Audi UK customer services to raise it. I did that so I will wait to see what they say. It all seems a little bit silly to me, as I feel the dealership should really do what is necessary to diagnose the problem before asking me to pay any money, especially when the car is under warranty.

No problem ill do that now apologies

Niet 😄

All I would add is whatever confidence you place on ‘full service history’, personally, I would treat it as desirable (for the mind!), but once you have the vehicle, treat it as if it never existed, and renew every filter with quality ones, so you have a sound basing point from which you can confidently move forward with your own servicing plan. For what it’s worth:-with our now high mileage ( but not annually high now), I change the oil and filter every year - using Longlife 3, and the air and pollen filters every two years. Kind regards, Gareth.

Hi most diesel failures you mention are normally caused by a lack of regular maintenance, timing chain tensioners are caused by late or non existent oil services, blocked heaters through lack of good antifreeze and changes which stop the Block/core from corroding, cheap fuel, supermarket normally this does not have enough lubricity agent in it so it runs the pump and injectors, if you have any worries about the chain get it replaced, use a good quality fuel additive as I do my A6 according to Audi should have had the EGR/DPF replaced by now but 20k on from that time it still works fine and if I were you I would find another garage as they sound just a tad too rich. There must be loads of people with a similar or same engine who have done far more miles than yourself, what if is not a good mind set to have to live with. Steve.