Hello Nev,
Thanks for joining the forum and posting your query.
No doubt you have tried the procedures listed on on-line searches. If not, they are worth a try, but I’ve failed with all of them.
You mention you have recently bought the car - from a main dealer? - other retailer? If so, I would be first seeking assistance there, since it’s reasonable to expect that both fobs should be working, and if not, rectified at their expense.
Car is 2019 - still just under warranty? Might be worth a try if so.
All else fails, then it sounds like you will need the assistance of an independent to re-programme the fob.
Perhaps you could let us know how you get on Nev.
Kind regards,
Gareth.