Jdragon…
A truncated summary is that it turns out ‘up to 18,600 miles or two years, whichever comes sooner’ actually means ‘from 9,300 miles and 1 year’ and is typically 15,000 miles and 18 months…. And that dealership sales staff have widely been missing out the ‘up to’ part, or just totally giving out wrong information.
It means that..
1) People may be paying around £400+ more for servicing than they expected over a typical period of ownership
2) People may, or may not, have bought service plans, maintenance packs and other finance products based on misleading or inaccurate service regime information
3) People may, as I was, have been misled into thinking their car only needed to be serviced every two years (or 18,000 miles) and have taken that information into account when deciding what term / length of finance to have.
In my own case, I was expecting to service the car once in three years, and therefore took a three year lease rather than a two year lease (I’d always previously had two year leases where a car required annual servicing), and I didn’t opt for inclusive servicing thinking it seemed poor value.. not knowing the car would actually need servicing three times in three years, not once. In fact, had I have known, because my decision to have the A5 was such a closely run thing, it’s almost certain I’d have had a VW Arteon over two years, saving money on the lease and being in a position to swap the car a year earlier.
The big issue for me though, or the really big issue for me, is that for months Audi swore blind their description was entirely accurate and that it wasn’t being misquoted or misunderstood by anyone else other than me… until I rang the 28 Audi dealerships, found that literally not one provided correct information, and explained that I was happy to supply the call recordings to regulators, ombudsman etc.