Hello Danny,
Thanks. This is like pulling sore teeth!
Were you driving the car when it was damaged? If not - let’s be honest it isn’t really your concern.
‘ I don’t think they have time in their busy lives to get it repaired…’
Since it’s their car and their? insurance, are they overly concerned what the payout really is?? Are they too busy to set up a file of evidence to support their dissatisfaction?
Apologies if I’ve got this all wrong Danny, if it is your car-owner neighbours who are discontent then my advice stands - get them to organise all their supporting evidence to prove the car is worth more.
Salvage buy - back? Although mentioned, I believe many insurers are no longer allowing this to happen, and simply put the vehicles through salvage auctions. So if there is a sentimental attachment to it then you might have to chase it through auction.
Your offer to sell it to reasonable bids on here may not be possible, but you could get your neighbours to check with their insurers.
Kind regards,
Gareth.