Hello Steve,
Sorry to hear of your problem, and about TPS’ reaction. It could just be me, but it seems they may be heading for choppy waters, since it seems they won’t even talk with you if you aren’t an account holder. I now have a couple of main dealer contacts who will offer discounts and do mail order, so for me, TPS or no TPS - it really doesn’t matter at all. But as you say, when branch sales figures start to go the wrong way, they might just realise that it can be a difficult road to go back along.
One thing will never change - the buyer will always retain their right to vote with their feet.
Kind regards,
Gareth.