Many thanks for the additional information Paul.
If you expect (and plan for) Audi using any means of getting under a snakes belly with a top hat on, in an attempt to avoid paying any contribution, you won’t be disappointed.
Based on the above, I’ve attempted to summarise as follows - warts and all - some of this results in more questions, but:-
You bought the car new from Audi Yeovil, but they haven’t subsequently seen the car for regular servicing.
You have used an independent to service the car, even during its 3 year warranty period.
That independent has only used genuine Audi service parts, and only oils that can be proved to meet Audi specification -?
Has the independent registered these services on Audi’s computer service record?
If not, do you have itemised copies of all services carried out?
When was it last serviced and at what mileage, and when did the cambelt fail in relation to both service mileage and date?
Can you confirm the independent is VAT registered?
Have your dealings with Audi Customer Services been recorded in writing?
A detached viewpoint:- Due to the car having covered only short trip mileages over the last couple of years, coupled with the fact that the S/S has always been deployed, this belt has had a hammering over its short journeys and regular s/s restarts, compared with if it had been used for regular long distance use.
Having said that, it should have been capable of withstanding this use.
I hope all of this doesn’t present too gloomy a picture, but as I see it, you have lost valuable browny points by not having a ‘genuine’ Audi servicing history.
I think your mechanic is absolutely right in not touching it at the moment, but you have to consider how long it’s likely to take you to reach a situation of receiving any contribution from Audi, while the vehicle remains dormant.
I genuinely wish you good luck with this since it should not have happened.
Perhaps you could come back to us Paul with the answers to the above.
Kind regards,
Gareth.