AndyFromTheBrac

....so for what it's worth and for anyone else with issues like this, it appears to be cubic telecom that are the culprits. The car went into the dealers again last week, but the evening before I got an email from cubic asking me to try again as they had "made some changes" - the next morning as I was about to drive in to the dealers, sure enough it was all working again. I still let the dealer check it again, but unsurprisingly they could find no fault. Cubic haven't said what they did to make this work, I've asked several times.I suspect someone somewhere had pressed the wrong button.

Ended up with an A5 Sportback S-Line, it has more than enough room for us... Didn't need the room of an estate (although the CLA is quite a bit smaller than the A4 Avant) but neither did I fancy a saloon. This isnt even a compromise, it's the best of all worlds... love it so far!

be interested to hear if you ever got this to work? - my Audi Connect worked for the grand total of one day and then the car stopped talking to the internet. Been into the dealers (due back in again tomorrow) and have a case open with both Audi Digital services and Cubic telecom (I tried a data plan with them to see what else I could get to work)... They all seem to be clueless.

I found a setting under wifi - "allow data connection via wi-fi" which *should* allow you to then access the car locally (for stuff like wireless carplay), but then use your phone's cellular data plan to access the internet and not the car's MMI with the absurd data plan costs. However since I trialled a months plan from cubic my car can now no longer connect to the internet at all, gradually deteriorating until now when even the satellite images for sat nav are gone and no traffic updates (of course, this may be coincidence)

Having the total runaround with Audi dealer, Audi Digital Services and Cubic Telecom. Though't I'd start recording what's going on (or a lack thereof!) In September had a new A5 Sportback with the next gen touch MMI, all worked great - for just over a day! Since then the car has not been able to connect to the internet properly/at all. I've been on the phone/chat/email with Audi Digital Services and Cubic Telecom who have had me jump through all their usual hoops of deleting users/cars/keyholders/soft reset/hard reset... and then take it back to the dealer (who kept it a day only to say "it's passed diagnostics and there's no fault listed") They just don't seem to have a clue, it's almost a month now with no proper response from anyone. Initially this seemed to be restricted to just the extra features such as news/weather and logging in remotely (nothing I used that much). Actually it's not "connected" at all, the satellite images for sat nav had worked but only because they were cached locally. Once I left the area they vanished and after Audi Digital Services suggested I perform a hard reset/factory defaults, all of the options have vanished and I cannot turn them on again (so from map settings, there's no satellite images option and the news/weather 'apps' have vanished completely. I suspect that the eSIM has been blocked or the account somehow messed up. Sadly these two + the dealer seem unable to work out why. I even had the dealer insisting I was getting the setup incorrect "you need to follow these steps..." - they were reciting the older MMI setup scripts and not the new "oh that's new to us, we don't know about that" Escalated ! It was buggy to start with. There is a little setup routine to enter the cars key user, together with the users' "MyAudi" user account. This worked ok, but was a bit bumpy because this is done in-car and using the phone app and the last step requires you to complete setup whilst connected to the cars' wifi hotspot which then needs to connect to the internet. However it can't complete this *unless you have enabled wifi devices to connect to the internet via the car (and you've bought a cubic telecom subscription for this purpose) OR turned off the little slider under wifi settings which disables this and then lets your phone or device use it's own cellular data connection (which should be the default setting imo). So the initial Audi Connect licence is apparently valid and active. I have a valid cubic telecom (audi.cubictelecom.com) additional data plan (which I don't really need anyway). This is only useful for devices which can't connect to the internet themselves (kids tablets etc) but baring in mind it's a paltry 5gb / month it's less than useful. The car I really love, it's fantastic but this runaround is just lame. I shouldn't be surprised; car companies and technology are really about a decade behind.

Having similar issues - the whole thing has worked well for about a day. I've now lost internet connectivity from/to the car and can neither log in from the car, nor connect to it from the MyAudi app. Audi Digital Services have been woeful... over week now and each time I contact them quoting the same case ID, they take me through the usual hoops of turning off/on/deleting/adding users/car etc. I've come to realise I don't think they have a clue!

Yeah it’s also down to what those options realistically give. I wondered just how often the autonomous driving option would really get used? Sound and comfort seems a more useful option. Also the A5 sportback s Line lease pricing has just dropped a lot. Now this one is in the mix! Drove the CLA the other day and it feels very fast. That’s not massively important to me but it drove well. The awesome dashboard doesn’t have as good a sat nav as the virtual cockpit with google maps (finally a car company has realised google and Apple have the maps thing done)

Like David above I'm new here but not to the car buying process and I've purchased without being present and imported from the US too Totally agree with him. Most VAG cars will last a proper lifetime if they're looked after. Idependent garages can easily better a dealer, but you need to know you can trust them. Seller's vagueness around the last few "missing papers" seem to indicate to me that he's not done anything in the past? If it's not written down and validated it didn't happen. That said you can get unlucky with a component failure thats not critical and may not show up in a test, but can add a sizeable bill (something like an EGR valve) If he's lost his job and now has a "work van", wouldn't he lose that too? Between 96k last service in December and 113k now is a LOT for someone who also has a work van. Presumably these almost 3k miles-a-month were just domestic use? He says he bought at 108k but when was that? (not forgetting we've been unable to drive far for 3 months of the last 6) It's not impossible, it could be 100% true and some people have been massively unfortunate in this pandemic. Just try to go with the facts. By "Pre Purchase inspection" sounds like you're having the car assessed? If you're unable to view for yourself and get it inspected that has benefits and drawbacks. Ideally they will offer impartial advice that doesn't "go with the heart" Be sure that the inspection co knows what you value more in the car s condition (you may be less bothered about upholstery stains but more concerned about wheel scuffs/kerbing) and that they take detailled, high-res photos in clear daylight (any recent phone can do this job there's no excuse for poor quality photos). It's not like you're getting a guarantee and the inspection co will rarely pay out if something they missed ultimately causes issue later. Use the info they give you to decide for yourself what the risk is to you? Ideally it's worth giving it the eye yourself and getting it inspected, if you can? Some alarm bells in there for me though I think.

Hi folks... I was just about to pull the trigger on a car pre-lockdown and now whilst I'm glad I didn't, it does mean that itch has not gone away. Having bought by vaious means over the years and having had quite a few VAG cars in my time, I'm going down the personal lease plan again as that suits my needs pefectly. So I'm looking at an A4 Avant Black edition - the 40 TFSI looks decent, but your opinions I value so please advise/rant away! Petrol ideally and I was originally after a manual, but that restricts to the 35 and it seems most 'premium' cars are going the DSG way these days so that's fine. That said a 35 (either manual or s tronic) currently scrapes under the 40k tax limit with an option pack; Comfort & Sound Pack ? Driver Assistance Pack - Tour ? I don't mind paying for the options, but I find the extra for road tax just plain wrong. The cars I have this up against are an A5 sportback (sport), or a CLA Shooting Brake Decisions.... thanks, Andy, Somerset