MartinSkeet

Gareth, I totally understand your points and your suggestion that being able to do this is not in everyones skill set. My intention in posting this is to give helpful examples of how to construct an argument and what points to focus on. To be clear - I am not trained lawyer - my study of the law has been through owning my own businesses and not being able to always afford a lawyer. I hope others can see from my post that it's possible to make Audi do the right thing by approaching it in the right way. If anyone is unsure or lacking confidence in doing that then I think investing in a lawyer to draft a robust initial argument is the right way to go with this. Very best, Martin

I own a 2012 Audi 1.8TFSI. I bought it second hand in October 2020 and immediately wrote to Audi UK asking if they could confirm which of their engines burnt oil. They said they could not confirm which engines and the only way to know was an oil test. I have studied law and I wrote a series of very carefully worded communications stating: - that I knew the problem was with the piston rings which they redesigned and later changed - that it seemed impossible to me that Audi had no record of when they changed the piston rings that stopped this problem - that I was aware that Audi USA were the subject of a class action to do with this problem - that they had not recalled these engines even though this was a known fault - that Audis response to this was problem and fixing it was inconsistent and fundamentally unfair with people with full service histories being charged for engine rebuilds and some with partial Audi service histories not being being charged a penny - that Audi using the service history record to decide on what cost a customer should pay towards fixing the problem was nonsensical as servicing history would have no effect on the function of faulty piston rings - that I was a an Audi owner who had owned other Audis with problems (my Q5 was left underivable after emission cheat codes were removed) - that this is well know fault and is in the public domain My car had only a full Audi service history up until 2016 - after that it was serviced by non Audi garages. After the car failed its oil test I provided copies of the Audi log book and the services on a document that was dated and had a title of 'Oil burning dispute evidence' with my reg number. My car is being fixed free of charge and I am driving a brand new S-Line Audi A3 2022 model while they do it. I don't post this to boast - just to say that there is no point bothering with dealers who will squirm from doing anything for free. Tell Audi UK that there response has been unfair, show that you understand the exact problem and that they redesigned the rings as they were faulty. Write in semi-legalese language and be completely polite and unemotional at all times. I really think they will then smell potential trouble and do the right thing. My engine is being replaced this week.