Phil Dodd

Following on from my post on the 20th May. My A3 TFSIe was eventually booked in to Audi Bristol on the 14th August when a software update was carried out. Following the car's return it does seem as though the faults introduced by the previous software update have been rectified.

I purchased an Audi A3 40TFSIe in April 2021. I did not experience any major problems during the first 12 months of ownership. However on the 14th April 2022 the car had its first service at my local Audi dealership. On its return the car was pretty much broken. I can no longer select the required E/V mode i.e. Battery, Hybrid, Battery Hold, Battery Charge and there is no display on the instrument panel showing the current mode that the car is operating in. I cannot select the DAB radio or the SatNav and the MMI screen regularly displays a message saying 'Loading....Please Wait' The car was returned to the dealer who attributed the problems to an incomplete software update and the car was returned to me in exactly the same faulty condition. A further booking was made with the dealer who promised to apply a new software release which would fix all the problems. This booking was cancelled by the dealer the day before the car was due to go to the dealership. I now have a car that is completely unfit for purpose and have no indication of when these problem will be fixed. I have contacted Audi Customer Care but to date have received no response. I would be interested to hear if anyone else has experienced similar problems and any advice on how I can get these problems resolved will be greatly appreciated.