Willnicho

My 70 plate Audi A6 Avant Black Edition broke down Monday 20th May 2024. After travelling 45 mins in the car and pulling up to a roundabout my car came up with a transmission fault and would not move. I then called the AA who could do nothing with the car other than tow me to my Audi dealership. Unfortunately the kicker was that we were due on our yearly family Cornwall trip on Friday 24th May so that then left the holiday in tatters 😔 They then had the car inspected Tuesday/Wednesday and found that the gearbox mechatronics had failed and requires replacing. I then asked the question should this really be happening on a car that has full Audi service history at just over 3 years old? They have said that I am liable for the bill with zero contribution from them because the gearbox oil change was due on 40K and mines done 46K, but I had previously tried to book the car in for this doing on 2 occasions previously, but they were too busy and could not supply me with a car to get to work in. On top of that I had to get a hire car to try and salvage our family holiday but again thus only added to the stress, upset and anxiety of the whole family, not to mention the £1900 hire bill on top of Audi's £1860 bill. So, can anyone tell me do I have a case to try reclaim any of these costs or maybe even just the bill from Audi as i think this is absolutely disgusting from a reputable world wide company such as Audi that pride themselves on their great name and customer service. How can treat their customers in this manner after spending tens of thousands of pounds on a brand new car and what makes it worse I have been with Audi now about 12 years with various models of vehicles 😡 I would really appreciate any help and all feedback.