Dusk2Dawn

Hi AOC, I have been experiencing difficulty with my dealership who is adamant that my rear o/s suspention that has been misting for 8+ months, and progressively getting worse with squeaking becoming more pronounced under load - does not meet criteria for a warranty claim - I have All-in from Audi. The issue was first highlighted by Audi in October 2024, and again in early June 2026 - both instances documented in an Health Report and Audi video / picture. I addressed this issue earlier this month with a Sales Manager in the absence of the After Sales Manager, who stated it does not meet criteria for a warranty claim - no details of this criteria shared? Instead, I was advised that the best that could be done is to clean the area and reassess in 2-3 months, which I reluctantly agreed to with a picture before any cleaning for my reference. In the interim I contacted Audi Warranty and attached both Health Reports and a still image for their attention - I received the following reply: Thank you for your email. Regarding the suspension component, this is a part that may potentially be covered under warranty. However, coverage is dependent on the diagnosis and the root cause of the failure. At this time, no warranty claim has been submitted for this issue. To proceed, please have the garage submit a formal claim. Once received, our technicians will review the details and begin the claim process accordingly. I put the above to Audi UK Customer Services and had the matter escalated to the Audi Executive Office - with the later referring me back to the dealership to be offered an explanation why it does not meet criteria?! NO support from the Executive Office who did not seem to have read the complete chain of emails. Any advice or guidance AOC?

Thank you for your response Gareth. As of 17/06, my car remains with the dealership as I failed to accept it back in its given condition - I have use of a curtesy car which I had to stamp my authority to get. Is it worthwhile taking my car back? I just fear they'll cook up something new! I have been in contact with Audi UK Customer Services this afternoon; I had to resend them an email which they failed to receive - I now have a case reference number...is the ball now rolling? Also emailed Audi CEO - lets see if I get a response from him or his team. I will be going to an Audi Approved Repairer shortly with pictures of the damage, hopefully they'll be helpful without the actual car being present.

Hi team AOC, I have had an abysmal time with an Audi dealership in London having taken my car for a warranty repair (rear driver side seatbelt) on 24/05; the car was inspected and I was informed to bring the vehicle back on 14/06 for the work to be completed. The warranty repair was finally completed on 17/06 after me chasing multiple times for an update - I happened to call Audi Insurance Customer Support and was informed the claim was only submitted on 14/06!!! Having picked up the keys from the dealership and heading to my car, I noticed a chip in the driver side door panel and damage to the bottom edge of the door - I immediately addressed the issue with a manager who initially denied accountability stating video of the car would need to be reviewed next week. I stood firm knowing fully well the damage was new plus I had taken pictures myself on the day I dropped off the vehicle which I could have shown. Guess what, the manager then remarkably accepted responsibility for the damage and stated the door panel would be resprayed. HAPPY DAYS I thought. I went to collect my vehicle yesterday - saw my car parked in the forecourt and had a quick inspection: Driver door had not been repainted; only the chip filled whilst bottom edge of door untouched. NEW DAMAGE to Passenger side door - long horizontal scratches deep enough to be caught by finger nail, 2 x chips to lower door panel NEW DAMAGE to bonnet - embedded marks and chips Showed the same manager the new damage - he drove the vehicle to the wash bay (I followed on foot) and applied polish in an attempt to remove the scratches and had the audacity to say 'they are gone' which they weren't. After a long pause in his office, he approached me and again accepted responsibility of the damage stating he will get it fixed BUT not the damage on the bonnet? He is away until mid July and stated he will address my vehicle on his return which gives me time seek my next move. I did not take ownership of my car in its current condition and it remains with the dealership - I have a curtesy car. The issue is that I have been lied to in relation to the driver side door panel not being fully resprayed - a company called Automotive was used (who do smart repairs) and from my understanding they are not Audi approved. I stressed before leaving that I do not want the same company carrying out any further repairs. I have emailed Audi Customer Services and am awaiting a response. What are my options? Are there any Audi Approved Bodyshops?