RKaur

You legend! We’ve struggled with Audi to get them to share the original part number but the above enabled me to go looking and find it in 30 seconds. Not sharing it is raising questions our end, despite us having our car back in our possession.

That is ridiculous- I’d stick to your guns. If Audi UK have told them to try something else, surely it’s on them to foot the bill?!

Agreed- One incidence is bad enough but multiple problems of the same type…it would be a PR nightmare for them if this got out. thanks @Audi Death Trap will do!

As a response, this is BS and we can corroborate your experience with what happened to us. If you don’t mind, I’ll be writing to DVSA and will quote your reference number so they know that this isn’t a one-off. We also have AA call logs that can confirm what happened to us as well as the AA technician who literally could not move our vehicle because the steering wheel had locked. All electrics had cut out- even the hazards, but luckily the front two doors were able to open, so I could get out and direct traffic around the car. How Audi UK is claiming your experience to be a one-off is beyond me; there’s several other people just in this group! Finally picked up our car today but had a horrible feeling the whole time whilst driving it home. There will be a long period of paranoia now, not too dissimilar to when you’ve been in a car crash and dread getting back into a car again.

It’s ridiculous on so many levels- safety being the first. I got told that they don’t look into forums like this, but the person on the phone did sound intrigued when I was telling him of all the other Audi models around the country and which branches were potentially dealing with the SAME issue. Even then, they stuck to their guns. i still can’t believe what you’re car has gone through- I’d be claiming the CR Act to them and getting a different car altogether.

Hi all, quick update: we’re into week 3 of no Audi. It’s taken both Audi UK and our local Audi to come together with a “goodwill gesture”. They’ve agreed to pay approx 75% of the cost, with us having to foot the remainder. We have tried everything including sharing examples from this forum and yet neither side are budging about taking responsibility and sorting it out. 2018 Q7 and apparently not covered by the 7 year extended warranty (although they sounded surprised that we knew about this). Part is on back order however, so not 100% sure when the car will get fixed and back into our possession. oh and because we don’t have the extended warranty, apparently we don’t qualify for a courtesy car. Go figure!! What you guys have shared since our debacle has helped immensely. Thank you all. If anyone has any questions, I’m happy to answer. @Steph1234 I’m so sorry you’re having to go through all this again so soon after getting the problem fixed. It is horrendous that it’s happened again. I’d be interested to hear what the other dealership has to say.

This is really interesting! Thank you- we’ll keep this in mind when we speak with them next week. Car is late 2018 plate; we’re second owners, only had it for 2.5 years. had a look at doing an FOI request but no can do for private companies 🤦🏽‍♀️

Thanks Steph1234. You’re right about the group action though. When I mentioned what was going on in the US to our local dealer, they did the whole “well the engines are different” etc. Ummmm…your cars are exported from Germany?! I get LHD/RHD differences but can’t imagine major differences. and for the same recurrent issues across the VW group in multiple countries...?! I expected the pushback and denial tbh. still waiting to hear back from Audi UK.

That’s frustrating, but thanks for replying. I wonder if an FOI request will make them step up properly and send out a UK wide TSB? there seems to be enough of us in the UK across the VW group who are having the same issue. But like you said, where US customers have rallied together, there’s not something like that here…yet!

Hi, has anyone had any further luck with Audi re the 48v battery issue? Looking for something more recent. if not, those who had success getting Audi to sort out the issue, who did you contact? The dealership or Audi direct? We now find ourselves in the same situation with a Q7 which is out of warranty, so any help would be greatly appreciated! Thanks!