88-RS6

Hello, For the 48V issue it is confirmed that all vehicles with certain build codes are covered fully which covers most models from production 2020+. I’ve successfully had Cheltenham to get Audi UK to fully compensate the cost of labour and parts. I took a copy of the internal document with approval from my Audi dealer to help all users from the UK out on this forum. I hope this helps anyone that’s stuck. Anyone wish to use Cheltenham Audi I highly recommend. Point of contact is service manager Nigel and he’s fully aware that I have been contributing in this forum. Thanks

UPDATE: Timeline (Within 2 weeks since dropping the car) I have some great news to share with everyone. With the help of a couple troopers @Mark2 and @MikeyW Both member have been more then helpful by providing me details which I requested. I built up a couple cases related to RS6's which was outside their 3 years manufacture warranty as mine also is 3 months out and the dealership tried to play that card! Little persistent with Audi UK explaining that the 48V system has a critical flaw and the risk it can cause with it failing is detrimental. Audi UK not taking liability for replacement on the failed alternator which is part of the drivetrain is out of the question and must be pursued out of principle. My dealer initially did not agree with the warranty claim and told me: 1: The part number on your alternator is not covered 2: Your car 3 year warranty is expired Audi UK will not cover 3: Your car has modifications so any warranty is voided (They are wheels and exhaust) 4: Your car is not covered by the 7year drivetrain warranty 5: Audi will not cover it under goodwill After a meeting with the service manager he ultimately agreed that Audi UK should compensate 100% on this and has put this forward to them. I compiled a list of supporting evidence for the local dealer as proof of a major problem with the alternator: 1: Copy of Audi US letter to customers of the 7 year drivetrain warranty extension 2: Copy of the Audi Technical Information related to the failed 48V Alternator 3: Gov.UK Audi alternator recall campaigns related to other model 4: List of forum threads highlighting the 48V alternator failing with same characteristics when fail 5: 2 cases including customer name/ reg/ dealer that was successfully claimed through the 7 year drivetrain warranty when vehicles outside the original 3 year manufacture warranty – Thanks again @Mark2 @MikeyW With point 5 its check-mate for Audi UK to deny anything but to accept liability. After emailing point 5 detail to my dealer yesterday I got the answer we want today: Email from my local Audi dealer: "Good morning Thanks for the extra information. Nigel has now managed to get the repair covered for you so there's nothing for you to pay! Parts were ordered yesterday and have arrived with us today; vehicle will be going into the workshop later today for the repairs to be started and we will be looking at some point next week for it to be completed. I'm hoping I will have a better understanding of the completion day by tomorrow so ill be in touch then. Many thanks. Kind regards" Anyone with failed alternator outside their original manufacture warranty and getting the walk about please DM and I can send you over passed successful claims for you to give to your dealer for them to use against Audi UK to get approval or contact the following dealers which me and other users on this forum have used. Dealer: Listers in Stratford on Avon. Contact: Paul Newman Dealer: Bath Audi. Contact: Simon Gray Dealer: Cheltenham Audi. Contact: Nigel Jacob Great work team! 😀

Hello Mikey, Thanks for your message. Is that with Oxford dealer? Did the dealer handle the claim fully or did you open up a complaint with Audi UK.

Hi @Steph1234 thats good information. I was told originally by Audi Cheltenham that my alternator part number was not covered, which I asked why, and that doesnt make any sense. Next day they simply told me there is not a 7 year drivetrain warranty on the Audi A6 and only on the Q7 (Attached above). So the cars with the Audi 7 Year Drivetrain warranty covers alternator with part numbers 4N0 903 028 - Is this confirmed? Lastly from @Mark2 the newest version of the alternator have part number: 4N1-903-028-B Looks like a newer version of the superceeded part number 4N0 903 028.

Thanks @Mark2 For your reply. That come in good use. Can I ask which dealer finally wont the battle with Audi UK for you? I see your location is up the road from me. Was there any specific details of the process that helped with getting the claim Authorized with Audi UK? My car is in the same situation. Its 3 Months out of its original 3 year M/W.

@Audi Death Trap Appreciate the link to DVSA. I've lodged a case on there also. Dealer quoted £2500 for parts/ labour to fix it, but we will be battle with Audi UK for 100% contribution for matter.

@RSW Absolutely thats a great idea. This issue is highly severe. Worst is if your unlucky and the car shuts down on a high flow traffic with nowhere safe to come to a stop then the outcome is very different. Apparently the RS6 do not have the 7 year unlimited mileage drivetrain Warranty. My dealer is aware of such policy issused by Audi UK but only for other models mostly "Diesel" models NOT Petrol. My dealer mentioned hes got 5 cars in currently all waiting for alternators mostly diesel cars. They are fighting my corner as we speak. I've lodged a complaint to Audi UK yesterday and so far they have been pretty puntual and called back today confirming they will be escalating this. Not sure what this means but lets see. Email from my dealer to Audi UK The 7 year Audi warranty extension refers to TPI number 2069784/8. This TPI isn’t applicable to the chassis number of (customer) vehicle. The TPI states the extension is applicable to TDI 48V MHEV. The customer was in procession of a bulletin but I’m unsure the detail of this as he hadn’t left this with us. I’ve asked my Service Advisor to reach out to obtain this. We’ve applied for factory goodwill on request number 114307461 that returned a 0% contribution. As the customer hasn’t an Audi extended warranty in place the cost at this stage would sit with the customer unless Audi UK are willing to contribute towards the repair. This is a new customer to (Town) Audi so I wouldn’t be in the position to contribute towards the repair. I’m in agreement with the customer though to some degree, these starter generator issues are widely known and are multiple cases on such failure, I have 5 onsite at this current time. I’d question why both the customer and (Town) Audi should be expected to pay towards such a common placed issue. Happy to proceed under warranty should the decision to cover with a 100% contribution. ----------------- I've had a chat with the service manager today. I told him I'm in no hurry for the car back but I like the dealer to work with me to get this claim through Audi UK out of principle. He advised there is different level in an event like this, where the dealer feels its also wrong for the dealer or customer to pay for such defect. So first stage is Audi UK customer service, second is then escalate the case and lastly direct contact with UK Audi CEO: Andrew Doyle. I've told the service manager to take every step if needed as I'm not the only person in UK with this issue and that Audi UK needs to take responsibility like Audi US. I've attached a copy of what my dealer can find from a Q7 Diesel relating to the 7 Year Drivetrain Warranty. But there isnt a specific one for the RS6? If anyone have a TPI number specific to the RS6 that be awesome! Thank you @Audi Death TrapAppreciate the feedback.

Hi there, Another victim of the Audi Mild Hybrid death trap. I have a 2021 Audi RS6 3 months outside manufactuer warranty. The usual process happened: Dash black out, gear dis-engage, engine off, no power steering then coasted into a safe place to park the car up (Luckly). Recovered the car to the nearest Audi dealership and they have tested the car and confirmed the alternator is packed up. From reading here/ other forums I told them about the Audi 7 year drivetrain warranty, but they came back saying the RS6 is not covered under that and only the "diesel" cars are covered not petrol. Very strange. My local Audi dealer is fighting my corner with Audi UK currently. If anyone with an RS6 outside its manufacture warranty in the UK and successfully had a failed alternator replaced under the "Extended 7 Year drivetrain warranty" please share more info.