Snowman

They had received a Technical Bulletin from Audi and he was following their instruction. In the car he carried out a factory reset via the MMI and also reset everything in the MyAudi App via his laptop whilst the factory reset was ongoing. All I needed was my MyAudi login and 4 digit pin. No scratch cards with codes were used. If your dealership is unsure, then I suggest they contact Callum at Northampton Audi. Procedure took around 45mins. I wasn't aware of Callum installing any software but as our cars have embedded SIM cards could software be installed remotely and this reset procedure is what actually installs the fix? Perhaps some of you better qualified than me are able to answer that?

Arrived home this morning from a short break and just used my A3 to go to the shops. Car had been idle since last Wednesday. On start up I had no problems with Mmi reset or losing of settings. I am now of the opinion the procedure carried out by Northampton Audi has been a success. I will wait until the end of the week and then email the dealership and 'sign off' my car. I will still be pursuing VWFS for compensation.

I’m away at the moment but my A3 was fine up until I came away on Thursday. I have no reason to suspect the issues will return after the car has been idle for a few days. A suggestion would be to ask your contacts at Southend Audi to give Callum at Northampton Audi a call. He carried out the fix for me. Don’t know whether there are differences between the A3 and Q3 MMi. It might be he is doing something different? Surely a call is worth a try?

I have been using my car over the weekend and today with no problems. Radio favourites and other settings all being held and no resetting of MMI on ignition cycle. Very happy so far. I will be away for a few days later this week until next Tuesday so car will be idle during this period. Not expecting any issues with car being idle but best to be sure.

The procedure on my MMI was carried out earlier. So far so good. The guy said he carried the same procedure out yesterday for another customer and to date that has been successful. He carried out a factory reset on the MMI and was doing all sorts of other things on his laptop. From the emails in my inbox, he has reset everything in the App ie dealership, chassis no etc etc. I would recommend having the dealership carry out the work rather than try it yourself. Radio favourites along with the other settings I want have been set up. My MyAudi login was needed as well as my 4 digit pin. We didn't use any codes from the scratch card attached to my spare key. He said they received a Technical Bulletin from Audi earlier in the week with an explanation of what to do, so one would presume all dealerships have received this as well?? He said the issue had affected all models which have had a facelift. I will update as too whether it has been successful or not in due course.

Thats good news that your car is still holding all your favourites. I based my decision to reject the £500 comp on the info I had at the time of the call from Audi CS. Even the guy I spoke with said the fix was scheduled for December and there was no guarantee that the fix would be ready for December. He said he would ask VWFS to contact me. I was certainly not expecting Northampton Audi to get in touch this morning suggesting I visit. They did say I could carry out the procedure myself but they have made their digital analyst available at my convenience and recommended he carried out the procedure. My priority is getting the MMI working correctly. I can fight for comp later. Been out this morning and carried out 3 ignition starts and had 2 resets so it is becoming a frustrating pain.

Good Morning All. My dealership in Northampton have contacted me this morning and I am visiting them this afternoon for a fix!!! I think it will be a procedure similar to that carried out on Peters car by Southend Audi. Audi Customer Services contacted me yesterday and offered me compensation of £500, which I completely rejected and told them to come up with a better offer. If this fix works I might be regretting declining the offer. Will provide an update later.

Hi Peter / Mick. Thats all very interesting to hear. If you could post once you are fully satisfied with the results then I will contact my dealership in Northampton and get them on the case. Many Thanks David

Hi Greg. Yes, I agree about getting your PCP payment reduced. I am in the process of doing that. If you call VWFS and ask to be put through to the complaints dept. I spoke with a very helpful guy called Tom. I have asked for a credit against the payments already made plus an amount for all the inconvenience, hassle etc etc and a £100 a month reduction until such times the fix is carried out to my full satisfaction (which I envisage would be 10-14 days after any fix so the MMI can be fully tested). Tom passed my complaint to Audi Customer Service who called on Monday. The guy said they would investigate my complaint and call back in 5-7 days. He said if it was happening to him he would not be very happy either. Part of my argument was that I have not had full functionality of the car from day one, so why should I be paying the full amount. If customers start complaining and ask for compensation then they are going to have to sit up and take note as the problem will only snowball!! Good Luck

Just sent an email to BBC Watchdog (part of The One Show these days). Have included a link to this forum. I don't know their criteria for selecting topics but thought it was worth a shot. Email is watchdog@bbc.co.uk If others did the same it might add credence to our case and make them sit up and take note.

This forum seems to becoming a central point for discussing this issue yet we will be a very small percentage of the Audi customers experiencing this problem. I’m afraid I don’t participate in Facebook or any other of the social media sites. If any of you do participate then it might be an idea to post an article on these sites with a link to this forum so traffic can be driven to the forum and increase our numbers. Also if anyone has idea’s on getting the issue national publicity please suggest them?

Been reading the latest posts with interest. As I have a PCP I have raised a complaint with VW Finance with the intention of getting compensation and reduced monthly payments until such time the fix is carried out and everything is working to my satisfaction. For me I don't consider rejection an option, although I realise the option is still open to me. Because VWF technically own the car rejection does get a bit more complicated. VWF have a complaints dept so if calling ask to be put through to them. I spoke to a very helpful guy called Tom. I have referred him to this forum and he found it while on the call to me, so they are fully aware of our complaints. Tom did say that they are regulated by the FCA so if there is no satisfactory outcome after 8 weeks of making the complaint you can refer it to the FCA. I have received an email confirming my complaint so I know it is underway. I have also emailed the Head Of Business at Northampton Audi venting my feelings and asking for the same compensation package. Also gave him the option of replacing my car with one of the same spec etc, but with a working MMI!! Can't see that happening!!! I have been a customer at Northampton Audi for over 20 years yet with this problem I have experienced similar customer service issues as Gordon with Inchcape Audi Stockport. They want you to complete the sales survey and give them 5 stars after collecting the car, but when you report a problem no one wants to know - shocking service. I will refuse to complete any further of their survey's. I will update on any further developments, but it would help if you all gave your dealerships as much grief as possible and if on finance log a complaint with VW Finance.

After telling me telling me that there would be a fix for mid-August, my dealership are now telling me there is no update as yet, with no further timescales given.

I haven't contributed for a while but have been reading with much interest the comments you have all been posting. My dealership (Northampton) have always told me mid-August for a fix. Now that mid-August is fast approaching I will be contacting them on Monday for an update. I will let you know the outcome! If December 24 is the date given then that is unacceptable. Are Audi still delivering A3's & Q3's with what is now a known fault? If so, it would be interesting to know what the trading regulators would think of this. Don't know if any of you have legal backgrounds? I note one or two of you have rejected or are thinking of rejecting your cars under the Consumer sales Act. I don't have use of any other cars so rejecting would cause me great inconvenience until I got an alternative sorted out. My car is on a 4 year PCP (which I understand would be an added complication for rejecting) so if they start quoting me December for a fix I will insist my monthly payments are reduced until the issue(s) are resolved to my full satisfaction. Apart for this problem I really enjoy driving the car. Just for reference from earlier post my software version is 4143 & MMI software 3A-22-233200.

As I have said on earlier posts, I have been told by my dealership Head Of Business, early to mid August for a fix. I wait in anticipation!!!

Sorry to hear you have implemented the 30 day rule. I am just passed the 30 days but I understand the same act gives Audi one chance to provide a working fix within the first 6 months, otherwise I can reject. I've been told a fix by mid-August so I'll see what happens. I hope it doesn't come to rejecting, but if the issues continue (or other issues arise after a fix) then it will be a consideration along with requesting a payment reduction.

My previous A3, which I replaced last month had the same MMI with no issues at all. I can't understand what is different with the software now and why the previous software wasn't ported over. Otherwise really pleased with my car. Changed to automatic and now wondering why it took me so long!! Its just this damned MMI spoiling matters!!!

Well Graeme, if it goes past mid-August then I will start asking for my monthly PCP payment to be reduced until a proper fix is found and it is working to my satisfaction, and a credit made to my account for the payments I have already made. That should help focus their minds to resolving the issue. The whole matter is completely unacceptable and the Head Of Business has been told that in no uncertain terms.

Q2 2025 would not be acceptable!! The Head Of Business of my dealership are told me by email last week and I quote:- We accept that there is fault on your MII system. Whilst it does operate and provide the systems it is designed to do, there is an issue with you being able to log onto your My Audi account, which results in the car not recognising your log in as being stored. As a consequence, anything you wish the MII to retain it does not. This issue has been reported to Audi UK and the fault is logged with them. We are currently awaiting a permanent fix for this issue, and once received we will of course resolve this for you. In a further email yesterday morning he tells me he was in contact with Audi on Monday and the fix was due in early to mid-August. I will keep you posted. Looking around online it seems various Audi car models have been having issues for a number of years. These are most probably different issues on older MMI systems to those we are experiencing. Best to concentrate on what are dealerships are telling us regarding our particular issue. Just treat what's online as 'hearsay' Once we have a fix it will need throughly testing.

This morning I had 4 bars on the LTE so tried News etc. Made no difference, just a blank screen. Had to turn Privacy Off.

Dan - Please take your car in as arranged. The more dealerships that have to investigate this problem and refer it to Audi, the better it will be for all of us.

Just seen the new posts. I concur with all of above. Can happen on consecutive ignition starts or can be 4 or 5 starts before it happens. I also could not get News, Weather etc to work so called Audi Connect, (the 0800 no on their website). After going through some diagnostics similar to mentioned on an earlier post (LTE signal strength for one) they have concluded there is Connectivity issues. Had to take photo's of the display and send them to Audi Connect. I now believe the MMI unit as a whole is faulty. Radio favourites is just the symptom we all noticed first. Audi Quality Assurance & Testing Departments have a lot to answer for!! Keep complaining to your dealerships and as we all have brand new cars I would suggest that once the issue is fixed to satisfaction we all claim compensation from our dealerships. I know I will be. Taking delivery of a new car should be an exciting time and having this problem has taken the shine off it!!

As Greg and Graeme say, need to put pressure on. I did notice comments on other forums detailing similar type problems on older cars. I certainly haven't had these problems on previous A3's and I am a big radio listener when driving. From my point of view, is that I don't think my dealership took me seriously, hoping I would 'go away'. I basically lost a week with their lack of interest. A customer complaint letter went off last night so I recommend you do the same if your dealership mess you around. They badger us for a good review and 5 stars in the sales survey so when things fail they must be told and bluntly so. I will post on and further developments

Took delivery of a new A3 SLine 35 TFSI in mid June and within 5 days I was reporting exactly the same problem. After poor technical service from my dealership the general sales manager became involved. Car was booked in for a couple of days. Been told it is a known problem and Audi Germany are supposedly working on a fix. I have been given a timescale of 1 month - we'll see!!! I would suggest anyone experiencing the same problem contacts their dealership and tell them you want it sorting. The more complaints Audi get then we might get a resolution quicker