A3sportback24

Any joy at sorting the network settings for Alexa to work? I have the same issue - no idea how to get it going. Is it even worth it?

Quick question - can you confirm the soft reset button.

Thanks Mick

Thanks Mick - so just to check. You don’t delete your mobile app or your profile from the app. You simply log back into again. likewise you now have two users listed in the car?

Humdrum - did you need to be parked in an area with strong LTE connectivity showing? apologies if dumb question

Humdrum / When you reset yourself - can you explain a little further. factory reset via MMI settings correct? but what did you do precisely on the app yourself - deleted the app and started again or logged out then logged back in using just your Audi user name and password - not that QR method? Thanks Dan

Thanks Mick

I put in a call to Audi customer service on Friday essentially asking for the same - have formally escalated. Waiting for a response.

Wonder if the route to go down is a financial services ombudsman instead? Given they are essentially selling finance agreements rather than cars.

Thanks for sharing

Not at all Mick. I work in Corp comms for Tech businesses and your analysis is spot on - and mirrors my own experience of working with Testing practices of large global IT services providers who run huge Testing businesses offshore and at SaaS businesses.

Thanks Mick

I guess it’s time to go back to Audi customer relations - I logged the case within the first 3 weeks of having the car.

Update from me as promised for this group. Took the a3 Sportback in today to local Audi dealer - who confirmed that there are issues with the MMI software. They carried out an investigation into MMI issues - in my case this was manifesting as the MMI not storing radio favourites for more than 3 days, after this it reverts to 88.3mhz. (- a random frequency). And the set up wizard then typically returns and asks to set up the system again every 3 days. They have confirmed the issues are with the MMI and found relevant information from Audi confirming the fault. The current advice from Audi to the dealer is to postpone a repair fix until this fix is due for release in December 2024. so this is the very latest advice hot off the press today - 09 August.

This is very interesting. I have 4143 software version on my new a3 (collected on 23 June) - BUT exactly the same MMI software version as you.