A3sportback24

Any joy at sorting the network settings for Alexa to work? I have the same issue - no idea how to get it going. Is it even worth it?

Quick question - can you confirm the soft reset button.

Thanks Mick

Thanks Mick - so just to check. You don’t delete your mobile app or your profile from the app. You simply log back into again. likewise you now have two users listed in the car?

Humdrum - did you need to be parked in an area with strong LTE connectivity showing? apologies if dumb question

Humdrum / When you reset yourself - can you explain a little further. factory reset via MMI settings correct? but what did you do precisely on the app yourself - deleted the app and started again or logged out then logged back in using just your Audi user name and password - not that QR method? Thanks Dan

Thanks Mick

I put in a call to Audi customer service on Friday essentially asking for the same - have formally escalated. Waiting for a response.

Wonder if the route to go down is a financial services ombudsman instead? Given they are essentially selling finance agreements rather than cars.

Thanks for sharing

Not at all Mick. I work in Corp comms for Tech businesses and your analysis is spot on - and mirrors my own experience of working with Testing practices of large global IT services providers who run huge Testing businesses offshore and at SaaS businesses.

Thanks Mick

I guess it’s time to go back to Audi customer relations - I logged the case within the first 3 weeks of having the car.

Update from me as promised for this group. Took the a3 Sportback in today to local Audi dealer - who confirmed that there are issues with the MMI software. They carried out an investigation into MMI issues - in my case this was manifesting as the MMI not storing radio favourites for more than 3 days, after this it reverts to 88.3mhz. (- a random frequency). And the set up wizard then typically returns and asks to set up the system again every 3 days. They have confirmed the issues are with the MMI and found relevant information from Audi confirming the fault. The current advice from Audi to the dealer is to postpone a repair fix until this fix is due for release in December 2024. so this is the very latest advice hot off the press today - 09 August.

This is very interesting. I have 4143 software version on my new a3 (collected on 23 June) - BUT exactly the same MMI software version as you.

What did they say was the root cause of your previous MMI issues, out of interest?

How did you ensure they raised a technical service request Graeme - want to make sure I do the same on 09 August and I don’t get messed about. Thanks Dan

I thought I had resolved this - car went for 3 days without losing radio favourites - that’s the longest yet! But unfortunately it resorted back losing them all again this morning!

Remember I had a previous non facelift a3 brand new model in April - but returned and swapped it due to MHEV issues. That generation of MMI worked fine. The issue for me is absolutely this latest generation MMI. They’ve clearly rushed the software for this latest generation without fully testing. Thanks for all the valuable insights so far - will be playing these back to local dealer on the 09th.

Will keep you posted

Digging around further online - and it appears Audi are referencing a software update due in q2 2025 - which would be a shocker. some other people referring to how they’ve been in for software updates that have resulted in new problems

Yes - I clear privacy all the time now too. But probably after about 3-4 starts it comes back again and the system starts “initialising” again and then we are back to random radio station and all favourites lost.

Bizarre. Seems to defy all logical approaches. I’ve just called Audi UK customer services to start a formal case - and get this on the books. Nothing more I can do until the 09 August now. Will keep you posted.

I think it’s about how the LTE links to the privacy settings and if the MMI is left in radio or CarPlay mode when you turn it off. I have just filled up my car with petrol in an area with full LTE bars with the radio left on but also in CarPlay mode for Apple Maps settings. When I returned to the car to restart it - the max privacy settings came on and I lost all favourites settings. But this did not happen overnight and first thing this am - the car started with Radio 5 left as a favourite. But it started without full privacy settings. it seems to me that there is some sequence of events that makes the MMI revert to full privacy - and if this happens, then the car immediately loses all favourites.

Will do. The interesting thing for this group is that this is the second a3 I have had since April. Previously I purchased the pre facelift model but agreed a swap due to a number of problems I was having with the MHEV set up - mainly a terrible squealing noise each time the stop/ start kicked in. That car was using a previous MMI and there were no issues with that generation of MMI at all. So whatever Audi have done with the new MMI tech - it is serious fundamental flaw vs the previous generation.